New Airbnb messaging

You can schedule emails to be sent to a guest directly from SuperControl into their Airbnb login! Emails such as Welcome messages or arrival instructions etc. When they reply it will directly feed back into SuperControl - keeping all correspondence in one place.

If an Airbnb guest requires an ad hoc reply you should respond directly from Airbnb. This is because you can only schedule automated emails to the Airbnb messaging service in SuperControl.

How to enable Airbnb messaging in your SuperControl account

To enable Airbnb messaging go to Integrations > Channel Manager > International > Airbnb then click 'Manage Accounts':

Click 'Authorise' on 'Messages (read)' and 'Messages (write)':

This will take you to Airbnb (you will be prompted to login, if you aren't already), then click 'Allow'.

Set up and schedule an automated email

Go to Emails/Letters > Add and set up an email template to be sent to your Airbnb guests. For help click here. This can include details of how to access the property, a welcome email or whatever you prefer. Do not add pictures or HTML, as these messages will display as plain text only when sent to the guests Airbnb login.

Next go to Emails/Letters > Automated emails/SMS.

If you have an existing letter group click "Add new letter". If you don't have a group created you can add one.

Choose your letter and click "Add letter".

Select your schedule settings and ensure Delivery method is set to "Send letter via Airbnb"

Once "Send letter via Airbnb" is selected, you will notice fields will disappear. This is because they are no longer relevant when scheduling this sort of message to Airbnb.

Enter any additional schedule criteria if required and click Update letter.

How messaging displays for you and the guest

The guest can log in to Airbnb, click on Messages > Messages View all

Airbnb will send you email and SMS notifications of new messages sent. You will also be notified in SuperControl via your alerts:

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