Common troubleshooting queries

• How are prices calculated in each pro-rata setting?
• I can’t log in, how do I reset my password?
• I don’t know the answers to my security questions to log in?
• Why do I keep getting logged out?
• How can I access my support tickets?
• Why are short breaks allowed when they are not set in my price planner?
• I have updated my short break percentages but they haven't updated my prices
• I have updated my Min. and Max. days for short breaks but they haven't updated my calendar
• I have multiple bookings for the same guest. If I update the name on one booking why does it change all other bookings?
• I am receiving errors on my website when using SuperControl API
• Why is a property not showing in my availability search results?
• Why is a property price not showing correctly in my availability search results?
• How can I list all my properties within a single view on my admin grid view page?
• Why is only one discount displaying when I have added multiple discounts?
• Clearing cached data
• Sage Pay payment processing errors - what to do?
• In the Security deposits tab within a booking, what does Suspend Refund mean?
• Calendar connection issues via API
• Why does my calendar show fully booked for the current month when it isn't?
• How do I cancel my SuperControl account?
• Why am I receiving an "Access denied" message from Incapsula?
• Payment notifications not showing on my Payment Reminders page
• How do I disable my pop-up blocker?
• Why is my housekeeper not receiving alerts for owner bookings?
• Why is my photo not displaying for my special offers?
• Why is my payment link not displaying?