Common questions
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Common troubleshooting queries
- How are prices calculated in each pro-rata setting?
- I can’t log in, how do I reset my password?
- Why do I have to update my password every 90 days?
- I don’t know the answers to my security questions to log in?
- Why do I keep getting logged out?
- How can I access my support tickets?
- I have updated my short break percentages but they haven't updated my prices
- I have updated my Min. and Max. days for short breaks but they haven't updated my calendar
- I have multiple bookings for the same guest. If I update the name on one booking why does it change all other bookings?
- I am receiving errors on my website when using SuperControl API
- How can I list all my properties within a single view on my admin grid view page?
- Why is only one discount displaying when I have added multiple discounts?
- Clearing cached data
- Sage Pay payment processing errors - what to do?
- In the Security deposits tab within a booking, what does Suspend Refund mean?
- Calendar connection issues via API
- Why does my calendar show fully booked for the current month when it isn't?
- How do I cancel my SuperControl account?
- Why am I receiving an "Access denied" message from Incapsula?
- Payment notifications not showing on my Payment Reminders page
- How do I disable my pop-up blocker?
- Why is my housekeeper not receiving alerts for owner bookings?
- Why is my photo not displaying for my special offers?
- Why is my payment link not displaying?
- Why is a property not showing in my availability search results?
- Why are short breaks allowed when they are not set in my price planner?
- Why is a property price not showing correctly in my availability search results?
- I have my prices in, but the system it's not allowing my guests to book on my website
- My automated emails are not being applied and sent
- I am trying to archive an owner, but it's coming up with owed funds