Help CentreCommon questions Common troubleshooting queriesMy automated emails are not being applied and sent

My automated emails are not being applied and sent

I have started using Supercontrol recently, created all my automated emails but they are not showing in the History & Correspondence of the booking and not being sent to the guest.

The main reason why automated emails didn't go to a booking is usually because the booking was a placed prior to the automated emails being created.

To check if this is the case, you need to first check when the booking was placed ( if you go into the booking - the date is showing on the top right hand side of the screen and where it came from e.g. Admin, website)

You can then go to Emails/Letters > Automated emails/SMS > for the letter group you want to look at click Select Action > Show letter(s) > click Go - then edit the letter - at the very bottom of the page it will show when the letter group was created and the user.

If the booking was placed prior to the automated letter, you will need to add these letters to either all existing  bookings or to that specific booking.

You can follow this guide for more information.

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