Help CentreMost popular articles Most popular articlesHow do I complete my general details?

How do I complete my general details?

Upon logging into SuperControl, if you are in the set up process, the first section to go to is Admin > General details. Here you can fill out your contact information. 

Work through this page filling in your company details. 

Entering contact details

In the contact details section make sure you enter all of your company details. Ensure your email address is saved as this is where you will receive your booking notifications. The email address listed here is also where guests will contact you. 

Additional booking email addresses: If you would like the booking notification emails sent to an additional email address, please enter the email address here. This email address will be hidden from the guests.

Additional enquiry email addresses:  If you would like guest enquiry forms to be sent to another email address in addition to the primary email address, enter the email address here. Please separate each email address with a comma. 

Your company details will display on the guest's booking summary. 

Set-up options

Send SMS alerts - If you would like to use the SMS service, please enter your mobile telephone number here. You will be sent a short text message whenever an online booking is placed with details of the property, dates, and guest. For this service to work you will need SMS credits in your account. Click here to find out how to buy SMS credits. A small fee will be charged as shown below. You can leave this field blank to opt out of the SMS service.

Property list options - This gives the option to show your properties in a drop down list on your front-end  (customer facing) website calendar.  You can also hide other properties in the drop down list here by choosing "Hide list".

Booking summary read receipt - Adds a "read receipt" to the online booking summary email so you can see if the email was received by your customer.

Gridview to use on mobile - Click the preview links to see how the calendar is displayed on mobile. All booking pages are mobile friendly and re-sized accordingly for mobile. Use the drop down menu to select which one you would like to use.

Default price planner start year - The start year is the year you would like the price planner under each property to load automatically for. This is usually set to be the current year.

Payment options

Under Payment options you need to tick which payment options you accept. If you take card payments please let the Support team know (email: support@supercontrol.co.uk) so that they can enable the card types for you.  

Note: These options are only available to you if you use an online payment processor. The support team need to activate this within SuperControl in order for the above options to be available. 

PayPal - If you accept PayPal as a payment method, enter your PayPal login email address in this field and click Save. This will then show as a payment option for your guests online.

System settings

If you use an online payment processor e.g. Sage pay or PayPal you will want to make sure that the Show payment link in the booking summary is ticked. When you send a booking summary to a guest it will then include a payment link.

Send automatic receipt - If this box is ticked SuperControl will automatically send your guest a simple receipt by email when their payment is processed by HolidayRentPayment, SagePay or Secure Trading. Note: This is a very simple receipt and is not intended as a replacement for your form letters or the booking summary.

Property photos

This feature is available to users of SuperControl Owner and SuperControl AGENCY only. When you upload images SuperControl automatically resizes them. The system recognises the original size of the image and resizes the largest dimension. For example, a landscape photo will be resized to 500 pixels wide. You can also specify your own custom image sizes. These photo sizes only apply to your website; the photo sizes do not apply to channel websites.

Website booking form options

Website booking form options allows you to customise what is shown to the guest on the booking form. For example, you can select to show arrival and departure time fields, and you also have the option to collect guest information such as name, age, and gender.

Show arrival/departure time -  Tick whether you would like this field to show on your booking form. This should only be ticked if you want to display your specified arrival and/or departure time on your booking form. You can also tick the Arrival time compulsory field and Departure time compulsory field to allow the guest to fill out their own arrival/departure times.

Show company field on booking form - Tick to show a company name on the booking and enquiry forms.

Automatically process balance options -  In the booking form you can give your guest the option to tick a box which will give the admin user permission to use the customers card for future payments.

No checkbox - balance payments processed using same card - select this option if you would like to process the guest's balance payment using the same card with which they paid their deposit. Note that if you do this you should update your Terms and Conditions accordingly (see How do I add Terms and Conditions). You need to update the Terms and Conditions if you select "No checkbox" because the card will then be stored to take future payments.

Subscribe tickbox ticked by default - This allows you to link any subscribed customers to the database so you can create mailings.  

Collect guest names - This creates new fields based upon the level of occupancy you have set. You can use this if you need to collect guest names, ages and genders. Ticking this option enables you to collect these details.

Admin booking form options

Admin booking form options allows you to set the rating value and source value to a compulsory field when adding in a booking from the admin area of SuperControl. Clients find adding the source value as compulsory helps as it prompts any colleagues to ask the guest how they heard about you before saving a booking. 

Require rating value - Changing this option to "Yes" will make it compulsory for staff to enter a rating for each guest on a booking. Example ratings would be excellent or blacklisted.

Require source value - This shows where your guest has heard about you e.g. Google Search, Word of mouth, etc. Set to "Yes" if you want to show the source value on the booking form.

Website enquiry form options

Show only grouped properties -This only displays the group name on the enquiry form instead of the individual property names. 

Show brochure request - If ticked, this will show a brochure request on the enquiry form. This is only for postal brochures.

Show source dropdown - Tick if you would like to show the source (how the guest heard about you).  Source is recommended to be enabled as this is important information to withhold.  The data can be used in a report (OWNER & AGENCY only) within Statistics > Customer booking sources.

PDF quotes expiry date - This is how long you would like a quote to be left open. Choose between no expiry, one month, one week, two weeks, or one day.

PDF quotes expiry text - This text will appear only if the guest tries to book after the quote has expired. 

Admin enquiry form options

Require rating value - Changing this option to "Yes" will make it compulsory for staff to enter a rating for each guest on an enquiry. Example ratings would be excellent or blacklisted.

Require source value - This shows where your guest has heard about you e.g. Google Search, Word of mouth, etc. Set to "Yes" if you want to show the source value on the admin enquiry form.

Require 'Associate with website value' -  this is used mainly when you adding existing enquiries. You can log whether the enquiry was a website enquiry. If you would like this to be a compulsory field set this to Yes. Normally it would be set to No as it may not be necessary to keep prompting you once your existing enquiries are added.

Number of photos to show on quote - set the number of photos you would like to show on the quote.

Email addresses for automatic filing

This allows you to save a copy of any emails you send to your guests to their booking history in SuperControl. It keeps the email trail between you and the customer in one place.

To enable this function first you must save any email addresses you use to correspond with guests within the Email addresses for automatic filing box. Each email address should be saved on a separate line.

You can use this function in two ways: 

1.Once you have written your email to the guest within your email account, in the copy field you need to take the customers booking number and add it to the address [booking number]@scauto.co.uk. Nb if you are copying in other addresses, ensure that @scauto.co.uk is added first. For example, if I was emailing a customer and their booking number was 20 I would copy this to 20@scauto.co.uk

2. A quick way of doing this is within the guest's booking; here you can click the email address link within the customer address field.  This will automatically open your computers default email account with the @scauto address pre-populated within the copy field.

2 Comments

Simon Higginbottom

Are you able to provide a PDF manual of all the topics in the help section? I find it useful to have a printed guide to ensure I have not missed anything?

Rosie Georgeson

Hi there,

I'm afraid we don't have this option due to the vast amount of articles we have, and the number of articles increases on a weekly basis. If you would like a PDF for a specific section I can send this to you. Please let me know if this would be a suitable option.

Kind regards
Rosie

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