Help CentreChannel manager Booking.comFAQs: Booking.com integration

FAQs: Booking.com integration

Can I uplift my pricing on Booking.com, if so how do I do this?

You do have the option to uplift your pricing however we strongly advise against doing this. Doing this can affect how high your listing displays in searches which can result in less bookings on Booking.com or Booking.com may reject your listing completely. You will need to check your contract with Booking.com to see if uplifting your rates is an option.

If you do decide to uplift your pricing you need to navigate to Integrations > Channel Manager > International > Booking.com

Next to your property click on Rate options:

Enter your uplift rate and click Save at the bottom of the page.

Now you need to resend your rates to Booking.com. To do this go to the property and navigate to the heading “Send & Preview Data” > select the first “Period rate” and click Send Data:

Then select the second set of dates and Send Data.

You have now successfully uplifted your rates and sent them to Booking.com.

Please note it can take up to 24 hours for this change to update on Booking.com

What is the difference between Booking.com Standard/Non refundable rates?

A non-refundable rate is a rate you can offer at a lower price, however if the guest cancels at any stage then the money is non-refundable.

A standard rate can have a cancellation policy defined by the client.

Do I need to have both Standard and Non Refundable rates on Booking.com?

No. You can choose to just have a standard rate on your listing.

How do I send across my discounts to Booking.com?

Go to Integrations > Channel Manager > International > Booking.com

Scroll to the bottom of this page and set “Send discounted rates” to Yes:

Then Save at the bottom of this page.

Now you need to re-send your rates to Booking.com so that they can update on the pricing on their side.

To do this go to Integrations > Channel Manager > International > Booking.com and scroll to your very last listing. You will see a section for “Send Data for All:”

Select the first “Period rate” and click Send Data

The select the second set of dates and click Send Data

You have now successfully uplifted your rates and sent them to Booking.com. Please note it can take up to 24 hours for this change to update on Booking.com

Please note this may take longer depending if you are sending pricing for many properties.

How do I exclude discounted prices being sent to Booking.com?

Go to Integrations > Channel Manager > International > Booking.com

Scroll to the bottom of this page and set “Send discounted rates” to No:

Then Save at the bottom of this page.

Now you need to re-send your rates to Booking.com so that they can update on the pricing on their side.

To do this go to Integrations > Channel Manager > International > Booking.com and scroll to your very last listing. Underneath this you will see a section for “Send Data for All:”

 

Select the first “Period rate” and click Send Data

The select the second set of dates and click Send Data

You have now successfully uplifted your rates and sent them to Booking.com.

Please note it can take up to 24 hours for this change to update on Booking.com and may take longer to complete if you have many properties.

Can I block availability on Booking.com but leave dates available on my own website?

Yes. To do this go to Integrations > Channel Manager > International > Booking.com

Next to your property click on Block availability:

Click Block Booking.com Availability

In the pop-up window you can tick the dates you wish to close on Booking.com but remain open for your own website:

Can I send per person pricing to Booking.com?

Yes. If you have per person pricing set-up then this is sent across by default to Booking.com

Can I include the cost of my default options/extras onto my Booking.com price?

Yes. To do this go to Integrations > Channel Manager > International > Booking.com

Click on Rate options

Set Include Required Options to “Yes”

Repeat if necessary for any other properties.

Now you need to resend your rates to Booking.com. To do this go to the property and navigate to the heading “Send & Preview Data” > select the first “Period rate” and click Send Data:

The select the second set of dates and Send Data.

You have now successfully uplifted your rates and sent them to Booking.com. It can take up to 24 hours for this change to update on Booking.com.

 

PLEASE NOTE: Your default options cannot be itemised out when a booking is received from Booking.com into SuperControl. The main price will be adjusted to ensure the default options are included.

Why is my Booking.com pricing not displaying correctly?

There could be a number of factors that your price isn’t displaying as you wanted. You always need to ensure:

  1. You resend your rates whenever you make a price setting change within Integrations > Channel Manager > International > Booking.com
  2. You always check your settings. Are you sending discounted rates? Have you set an uplift? Is the pricing in your Price Planner correct?

To re-send your rates to ensure your SuperControl pricing gets published correctly you need to re-send your rates.

To do this go to Integrations > Channel Manager > International > Booking.com and scroll to your very last listing. Underneath this you will see a section for “Send Data for All:”

Select the first “Period rate” and click Send Data

The select the second set of dates and click Send Data

You have now successfully uplifted your rates and sent them to Booking.com. It can take up to 24 hours for this change to update on Booking.com

Please note this may take longer depending if you are sending pricing for many properties.

If after 24 hours your rates are still not correct then please contact us.

How can I disable a property on Booking.com?

Go to Integrations > Channel Manager > International > Booking.com

Next to the property you wish to disable from Booking.com click on Manage visibility:

Tick Disable property.

Repeat if necessary for any other properties.

Then Save at the bottom of the page.

Can I send over property information to Booking.com from Supercontrol e.g. photos, descriptions etc?

No. We currently only sync availability and pricing but we will be introducing a content API integration in the future.  Watch this space!

You currently update your listing content and photos from within your Booking.com login. 

Can I change the dates or property on a Booking.com booking directly in SuperControl?

No. If the booking has originated from Booking.com then only date and property changes can happen by the guest if they modify their booking from within Booking.com. Any changes made by the guest will synchronise into SuperControl to ensure all availability and pricing is up-to-date.

Can I send my refundable deposit to Booking.com?

Yes. To do this go to Integrations > Channel Manager > International > Booking.com

Next to the property you wish to send the refundable deposit information for click on Rate options and set “Include Refundable Deposit” to Yes:

Repeat if necessary for any other properties.

Then Save at the bottom of the page.

Now you need to resend your rates to Booking.com. To do this go to the property and navigate to the heading “Send & Preview Data” > select the first “Period rate” and click Send Data:

The select the second set of dates and Send Data.

You have now successfully uplifted your rates and sent them to Booking.com. Please note it can take up to 24 hours for this change to update on Booking.com

How do I take a guest payment on a booking from Booking.com?

1. When a guest places a booking on Booking.com, they enter their card details directly into Booking.com.

2. The card details will then be registered and ready to be processed within SuperControl. Select the registered card option when processing a payment:

Note: If you use Sage Pay as your payment processor, a card cannot be registered if a guest uses the quick checkout on Booking.com as we require their full address details to register the card details. If this happens, you will need to contact the guest directly for their address and card details and manually enter them in SuperControl.

How do I correspond to guests in a booking from Booking.com?

1. Once a booking is placed on Booking.com, you will receive a notification from Booking.com that you’ve had a new booking.

2. You should then correspond by email to the guest within SuperControl, the way you would if it was your own booking.

3. You will find instructions on how to send emails to a guest within SuperControl here.

How do I disable a property from Booking.com?

1. Go to Integrations > Channel manager > International > Booking.com.

2. Search for the property you wish to disable, tick Disable property and untick “Send rooms to sell” and Save.

3. Re-send your rates and availability so it blocks everything out on Booking.com. Select the first period and “Send data”, once complete select the second period and “Send data”.

4. You now need to log into your Booking.com extranet to disable the connection from their side. You can delete a room by following these instructions.

How do I disable virtual cards on Booking.com?

Having virtual cards enabled in Booking.com means you cannot charge the guest until arrival. To disable this follow these steps:

1. Login to Booking.com partner portal

2. Go into each property from the top right hand menu

3. In the tabs at the top go to “Property” and then select “Policies”

4. Scroll down to the “guest payment options” and click the blue button to “change / add details”

5. In the popup scroll to the bottom and change the “allow online payments” to “no”. It will ask you why you want to change it, then select “cannot charge virtual cards”.

Why are payment details not being sent to SuperControl for a Booking.com booking?

If you use Sage Pay or Holiday Rent Payment as a payment processor, these payment providers request a postcode from the guest along with their address details to verify the card.

In Booking.com, the guest is not forced to enter their post code, if they do not enter this it means we cannot pre-authorise the details for you to take payment in SuperControl.

What can I do?

You have two options (once you have gathered the full address information from your guest):

Option 1: You will need to send the guest a copy of their booking summary that contains the payment link (click here for instructions how to do this), or contact the guest by phone and ask for their details over the phone.


Option 2: You can contact your Booking.com manager and ask them to turn off the sending of card details within the XML feed. This means the full card details (including the 3-digit code) can be viewed within your Booking.com Extranet. You can then input these card details into your SuperControl booking and take payment.

I'm not receiving card details from Booking.com to process payments

From your Booking.com account you may not have it enabled to accept "Virtual cards". Please contact Booking.com to enable this for you and this should solve the issue.

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