FAQs: TripAdvisor integration

I cannot send quotes to enquiries received via TripAdvisor

You will only be able to send quotes if you have prices for the enquiry period added within your Price Planner in SuperControl. You will need to check you have relevant pricing added by going to Properties > Edit > select property > Price Planner > Go. For help with adding prices click here.

Why does a booking fee apply on TripAdvisor bookings?

Depending on the plan type, listings might not have a booking fee. Accounts on a subscription or Pay-per-Lead model don’t charge a traveller commission. The most popular plan - the commission model, always has a traveller bookings fee.

Do special prices in my price planner sync to TripAdvisor?

No. If you have used special prices please note these will not be included in the rates feed to TripAdvisor.

How do my prices display on TripAdvisor?

SuperControl has a full integration with the TripAdvisor Real Time Rates and & Availability API.  Once you are integrated TripAdvisor does a live lookup on SuperControl when a guest checks for dates on your listing.  This results in 100% accurate pricing.

However, this integration doesn't extend to the prices that appear when a guest is doing a general search on TripAdvisor.  SuperControl does send TripAdvisor your normal seasonal prices but in the search TripAdvisor uses a generic algorithm to calculate an approximate price for the guest.

Currently this is the only way that we can send prices and it can result in the guest seeing a different price in the search and the listing.  But the Real Time check on the listing page will ensure that the guest always sees your correct pricing before requesting to book.

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