How do I resend an UpFront Review request to my guest?
The current process for sending a review is:
1. Review request gets sent x number of days post departure (depending on the settings you have created).
2. If no review is left for 7 days, SuperControl will automatically send a reminder.
3. If no review is left and last email was sent two or more days ago then you can manually resend a review request from within the booking. To do this follow these instructions:
1. Navigate to the guest’s booking and click on Upfront Reviews.
2. Click Resend email.
For more handy tips on how to make the most of Upfront Reviews, watch our webinar.