Help Centre
Topics
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Setting up
15
- Client onboarding checklist
- How do I complete my general details?
- How do I set-up additional login users?
- How do I change my password?
- How do I add my terms and conditions?
- How do I add my properties and settings?
- How do I add my existing bookings?
- How do I add my options/extras?
- How do I add my booking sources?
- How do I add a third party agent?
- How do I upload my company logo?
- How do I add customer ratings?
- How do I request design matching?
- How do I enable the SuperControl API?
- What payment processor should I choose?
- How we help you 4
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Configuring my property
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- Where do I update property details?
- How do I edit my options/extras?
- How do I remove options/extras?
- How can I bulk update my options/extra settings?
- How do I archive/delete a property?
- How do I re-enable a deleted/archived property?
- How do I update my deposit and balance settings?
- How do I add a security deposit/refundable deposit?
- How do I update my short break prices?
- How can I copy property settings to all properties?
- How do I automatically schedule shorts breaks for late availability?
- How do I add/edit my short break and weekly prices?
- How do I enable short breaks?
- How do I change my start days accepted for full week bookings?
- How do I allocate an owner to a property?
- How do I amend my property descriptions?
- How do I add/amend my property photos?
- How do I add/edit my search variables?
- How do I upload property attachments for emails?
- How do I set up map pins?
- How do I add/edit discounts?
- How do I add property groups?
- How do I set-up unique questions for my booking form?
- How do I add custom text above my monthly calendar?
- How do I add custom text above my online grid view calendar?
- How do I show more months on my availability calendar?
- How do I set-up property types?
- How do I add property regions?
- How can I set up property reminders?
- How do I add property notes?
- How can I change my online calendar colours?
- How to set your custom departure grid
- How can I print my prices?
- What is cross-updating?
- Can I link my calendar to another SuperControl client who lists my property?
- How do I archive any unused booking options?
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Managing bookings
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- What’s the difference between an ADMIN booking and a WEBSITE booking?
- How do I add an admin booking?
- Is there a preferred method of adding an admin booking?
- How can I change settings on my admin grid view?
- How do I edit a booking?
- How can I manually update a price on a booking?
- How do you allocate options/extras onto a booking?
- How do I add a custom option/extra to a booking?
- How do I move a booking to a different date or property?
- How do you allocate a booking source onto a booking?
- How do I send an email within a booking?
- How do I send a guest the online payment link for their booking?
- How can I take a payment in a booking?
- How can I take a payment in a booking with a credit/debit card?
- How do I process a security deposit/refundable deposit?
- How do I add notes to a booking?
- How can I add customer notes to a booking?
- How do I add/edit the clean status on a booking?
- How do I add a reminder to a booking?
- How can I add additional dates/properties to a single booking?
- How do I delete additional dates/properties from a booking?
- How do I add a customer rating to a booking?
- How do I add a voucher code to a booking?
- How do I view my owner payments for a booking? (AGENCY only)
- How do I cancel a booking?
- How do I charge a cancellation fee?
- How do I reinstate a cancelled booking?
- How do I add rental notes to the booking process?
- How do I access the payment reminders page?
- How can I close a property?
- How can a third party agent log in to view their bookings?
- How can I allocate a third party agent to an existing booking?
- How do I edit a third party agent?
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Managing enquiries
11
- How do I add an enquiry?
- How do I edit an enquiry?
- How do I generate and send a quote by email?
- How do I set-up how my property photos display on a quote?
- Can I have an enquiry form on my website?
- Can I create my own questions to ask on an enquiry form?
- Can I set enquiry quotes to expire after a certain time period?
- How do I set myself a follow-up reminder?
- How to search your enquiries
- How do I convert my enquiry into a booking?
- How do I add my enquiry sources?
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Managing guests, emails and auto correspondence
12
- How do I add/edit an email template?
- Can I set-up attachments to be sent with my emails?
- How do I add tags to auto populate information in my letter?
- What is a booking summary autoresponse?
- Can I edit the booking summary autoresponse?
- How can I schedule emails to be sent automatically e.g. balance reminder?
- Can I limit automatic emails for certain properties?
- Can I add automatic emails to pre-existing bookings?
- How do I hyperlink text in an email?
- How do I merge duplicate guest records?
- What is the address book?
- How do I add contacts to my address book?
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Managing your subscription options
8
- How to add your new subscription options?
- How do I remove a subscription option?
- How do I add/edit my privacy policy?
- Can I edit existing subscription offers?
- Why are some of my subscription offers locked?
- How can I filter my database by subscription option?
- Where do the subscription options display?
- How can I manually set a guest to be subscribed?
- Tactical pricing 8
- Managing housekeeping 6
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Using the guest login
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- What is the guest login?
- How do I enable the guest login?
- How does a guest log in?
- How do I add a page to the guest login?
- How do I upload a document in the guest login?
- How do I amend the home-screen text in the guest login?
- How do I impersonate the guest login for a particular guest?
- How do I set my options/extras to display in the guest login?
- How can a guest reset their password for the guest login?
- How does a guest pay an outstanding balance in the guest login?
- Importing 2
- Videos and webinar recordings 3