Help CentreUsing SuperControl Setting upHow do I add my terms and conditions?

How do I add my terms and conditions?

These are the Terms & Conditions your customers must accept when booking online. The guest cannot submit their booking without ticking to accept your terms and conditions. You can save your Terms and Conditions, Cancellation Policy, and Privacy Policy here. 

Adding Terms and Conditions

To add Terms and Conditions, go to Admin > Terms & Conditions. When you have added your Terms and Conditions ensure to press "Update" at the bottom of the page. Note that you do not need to add a privacy policy as this is already in place for you, however you can use your own privacy policy if you prefer to.

Note: If copying/pasting you should always use the "Paste as plain text" area. This will remove any bad coding that may be transferred from another programme.

It is important that you include a clause in your Terms and Conditions to clarify that bookings made through the online booking system are provisional until confirmed.  A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email or post.

Cancellation policy

If you have a Cancellation Policy in your Terms and Conditions, make sure to cover what happens to any monies already taken. You should specify how and when the guest needs to contact you regarding loss of deposit, part or full payment.  

If you are planning to use the Channel manager, please paste the Cancellation Policy and Privacy Policy into the section "plain text". SuperControl will use these plain text sections when it sends out the Privacy Policy or Cancellation Policy via the Channel manager.

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