Help CentreUsing SuperControl Managing bookingsHow do I send an email within a booking?

How do I send an email within a booking?

1. First you need to navigate to the booking.

2. If you know the booking number you can enter this in the booking number search in the top right of the SuperControl pages.

You can also go to Bookings > Grid view. Once you load your grid you can click on the booking to take you into the main area for that booking OR you can go to Bookings > Search bookings and use the filter options to find your booking.

3. Once you’re in the booking, click ‘History & Correspondence’ and select your letter from the drop-down list.

4. Click the ‘Email’ option.

5. Choose whether to include the booking summary from the Customer Summary drop-down menu. You can either ‘Append’ or ‘Insert’ text into the summary. Append will display your text at the top of the page and the booking summary underneath. Insert will incorporate the letter into the booking summary. Please note: Append is the preferred option as it creates a more professional looking email.

6. Click ‘Generate’.

7. The email preview will generate in a new window. Click ‘Send’ at the bottom of the page. The email will now display within the correspondence section so you can see when emails were sent.

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