Help CentreUsing SuperControl Configuring my propertyHow do I add a security deposit/refundable deposit?

How do I add a security deposit/refundable deposit?

What is the difference between a Security deposit and Refundable deposit?

A Security deposit is where you can “hold” the damage deposit by holding either a cheque or money on the guest's credit/debit card (dependent on your payment processor – this works with Sage Pay, Secure Trading and Holiday Rent Payment). You don’t physically take the money unless there are damages at the end of their stay.

A Refundable deposit is where you include this money within the main deposit or balance payment of the booking. For example, if you take £500 refundable deposit, you would add this figure to your deposit/balance. The guest will pay this money to you and then you need to refund or retain the money depending on damages after the guest's stay.

Note: Always be clear in your Terms and Conditions on how you retain and refund your damage deposits.

How do I set up a security deposit?

1. Go to Properties > Edit > select property > Settings > Go.

2. Under the heading Booking details there is an option called Refundable deposit. To change this to the Security Deposit option select “Use Security Deposit”:

3. Enter your security deposit amount and choose how you will retain this money:

4. Save. This setting will now appear on all future bookings within the Security deposit tab in the booking screen.

How do I set up a refundable deposit?

1. Go to Properties > Edit > select property > Settings > Go.

2. Under the heading Booking details there is an option called Refundable deposit. From here enter in your refundable deposit amount and select whether you would like to take this money alongside the guests Deposit or Balance.

3. You can also select whether this is a “One-off payment” or whether it should be added on a “Per week basis”

4. Once you have your options selected, click Save at the bottom of the page.

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