Help CentreUsing SuperControl Managing bookingsHow do I add a customer rating to a booking?

How do I add a customer rating to a booking?

Tip: Assign a rating to a guest  for instance Excellent or Blacklisted. This means the next time a guest books who has previously had a rating allocated to them it will flag up to you.  For example, someone you would prefer not to stay again can be set to Blacklisted, so if they book again you can choose whether to allow the booking or not.

1. First you need to navigate to the booking.

2. If you know the booking number you can enter this in the booking number search in the top right of the SuperControl pages.

You can also go to Bookings > Grid view. Once you load your grid you can click on the booking to take you into the main area for that booking OR you can go to Bookings > Search bookings and use the filter options to find your booking.

3. Ensure you have rating set-up (Bookings > Customer ratings) then within the booking click on ‘Rating’, select your rating and ‘Save’.

If a rating has been entered for a particular guest/booking then it will highlight as a warning message at the top of the booking and any subsequent bookings for the same guest. This way you can clearly see when a rating has been allocated.

6 Comments

Pamela Stanley

Once a rating has been entered - can it be highlighted without having to go to the drop down box each time we make a booking.Maybe in RED so it is easier to spot.

Rosie Georgeson

Hi Pamela,
If a rating has been entered for a particular guest/booking then it will highlight as a warning message at the top of the booking and any subsequent bookings for the same guest. This way you can clearly see when a rating has been allocated. I have updated the article above to show you screenshots of how it is displayed.

If you have any further queries please let us know.

Rosie

Mark

Will all customer ratings applied (to a specific guest) show if a future booking is made. For example we have 'check previous booking for issues' and 'complaint received previously' to flag up potentially troublesome guests.

Rosie Georgeson

Hi Mark,

Yes it will. If the guest books again in future then you will be alerted (as shown above) at the top of each booking.

Kind regards
Rosie

Katie Guinan

Hi there
I cannot rate customers for some reason on my login. Can you advise why this might be? I would like to ban a customer.
Thanks
katie

Rosie Georgeson

Hi Katie,

I have checked your account and ratings are added correctly. If you're still having problems please email support@supercontrol.co.uk and one of our team can get screen sharing up with you to see where the problems are.

Kind regards
Rosie

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