Ensure you have your letters set-up first before you schedule them.
Please see this help centre article how to create an email template.
1. Go to Emails/Letters > Automated emails/SMS.
2. Click Add new group, enter a Group name e.g. “Owner notification for Guest review”.
Please see this help centre article how to create a new letter group.
3. To the right of the (new) group select Add new letter > Go.
For further information, how to add a letter to a letter group, please see this help centre article.
Once the letter has been added to the letter group you need to schedule the letter to be send to the owner when a review has been received from the guest.
The next page will allow you to do that.
Settings
It is possible to apply an email to only specific bookings, depending on where they originate.
Web bookings > bookings received from your own website
Third party bookings > the bookings are e.g. channel booking
Owner bookings > any booking added by an owner directly or by a user choosing to add a booking as owner booking
Admin booking > a booking added simply by a user of SuperControl
A letter has previously been assigned, but can be changed here, if required.
All letters that have been created can be selected.
You can select a wide range of possibilities when to send your guest communications depending on your requirements.
There are two option that allow for even more flexibility and time saving:
- Send when criteria is triggered
See below for more information.
- Send on balance due date
Using this options allows you to send a reminder letter when the balance is due without needing to use criteria.
If you allow last minute bookings, a guest might book after the emails would have been sent normally.
For these instances tick the Send on booking date if booking placed after this box.
The emails will be triggered at the time of booking when they would have otherwise not have been.
Note:
When the Schedule date is set to Prior to arrival and the Schedule days are 0, the scheduled letter will be send on the day the guest is arriving for their holiday.
These allows you to select the number of days that are to used in conjunction with the Schedule date.
The maximum number of days is 365 (a year)
The booking summary showing the financial details of the booking can either be inserted into the text of the letter or appended to the end of it.
You can send either an email to the guest or an SMS.
Auto emails are being sent automatically to guests, which have booking with Airbnb, when the email is set to send to Third party booking.
It is no longer necessary to set this up specially.
Schedule criteria
There are three different options for scheduling an email for a review received:
- UpFront Review submitted [Any score]
- UpFront Review submitted [Avg 4+] -> the average score is 4.0 or higher
- UpFront Review submitted [Avg <4] -> the average score is below 4.0
This allows you to select what score the review must have before the email to the owner is triggered.
Sender
By default the Company name and default email will be showing to the email recipient.
It is possible to change this, if required, in the Sender section.
Recipients
You can either choose the main owner email or their alternative as the recipient.
As the owner is potentially the only recipient, you should only tick the box under to
Make sure you click Update letter in the bottom right hand corner of the page.
