Help CentreCovid-19 Rapid Response Covid-19: Managing GuestsCovid-19: How can I add automatic emails to pre-existing bookings?

Covid-19: How can I add automatic emails to pre-existing bookings?

You might wish to create an automated email to send to all of your existing bookings due to arrive within a specified period, for example advising them of new restrictions or protocols that will be in place during their stay. 

1. Go to Emails/Letters > Automated emails/SMS.

2. Click Add to existing bookings:

3. Select your filter options and what bookings should the letter group be applied to:

4. Click Add letter group.

5. Click OK.

6. You will then see a “Successfully processed” message appear, for example:

Warning: Please ensure you have all schedule settings for your letters correct before adding to pre-existing bookings to avoid any errors.

We have created handy webinars which will help you utilise auto-emails:

How to use Auto emails to help your self-catering business thrive

How to set up and use Automatic emails


How can we make this page better for you?

E-Mail me when someone replies to this comment