How do I amend my Booking Terms and Conditions and my Cancellation Policy?
Note: If copying/pasting you should always use the "Paste as plain text" area. This will remove any bad coding that may be transferred from another programme.
It is important that you include a clause in your Terms and Conditions to clarify that bookings made through the online booking system are provisional until confirmed. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email or post.
If you have a Cancellation Policy in your Terms and Conditions, make sure to cover what happens to any monies already taken. You should specify how and when the guest needs to contact you regarding loss of deposit, part or full payment.
When you put a cancellation policy in place, this will show as an additional link on the booking page, so that, when a guest ticks to accept your terms, they clearly also accept the cancellation policy, if you have one in place. If there is no cancellation policy added then the Terms & Conditions link only will display.
Yes, you have the option to stop the Terms & Conditions from appearing in the Guest Login, using a check box under Admin- Terms & Conditions.
If you have more than one website and want to change the Terms and Conditions and/or Cancellation policy on all of them, please make sure you tick the Apply to all sites box before clicking Save.
By default any changes will only be applied to the first website listed in Admin > Customisation options.
Or the website listed with Order no 1.