Guest login - latest developments

Over the last few months we have been working on My Stay Planner, the in-built Guest Login – modernising the design, mobile optimising and making sure it can be easily accessed by your guests.

The overall functionality of the guest login remains the same. So you can still easily add welcome content, pages and documents via Admin > Guest Login.

As time goes on we will add more new features so keep an eye out on your account alerts.

New Feature added to collect guest names and e-mails

If you go to Admin> General details> Website booking form options. First of all you need to tick the option below to collect guest names.

Ticking this box will then provide more options and you will see the the tick boxes below to add extra functions to the guest login. Please make sure that you select "Guest login" from the drop down menu.

Then save at the bottom of the page. This will then automatically show extra fields in the guest login area for the guests to be able to go in and add this extra information, which will then update the booking in Supercontrol.

You will see in the booking if you go to Edit> Guest names; The extra e-mail address and telephone fields will show here. 

You can edit this manually at any time and it will update the guest login also. I.e if you wish to destroy this personal information after time then you can manually delete and click save, this also delete it from the guest login.

New Guest Login control settings

We have added new on/off toggles to give you control over the following:

1. Turning On/Off the "Manage my booking" button in the guest booking summary.

Having this turned on will show a button in the booking summary that looks like this:

The guest can then be directed straight through to the Guest Login portal where they can log in to view their booking.

If you need to make changes to the layout of your Guest login and don't want guests logging in whilst your half way through then you can stop them from accessing it by turning the toggle off.  

Please note that there are other ways to access the Guest login, if the guest has a link to it then they will be able to access it. If you have used the {Guest Login} e-mail tag in your e-mail templates then a guest will be able to also access the guest login through it. If you wish to disable the Guest login completely then you can follow the step below.

2. We also added an On/Off toggle to the Guest Login portal so you can turn this off altogether if necessary. Not only will this remove the Manage My Booking button, it will disable the Guest Login completely. 

New Guest Login notification settings

1. We have set-up notifications that will trigger to your specified recipients e-mail address when a change is made in the Guest Login. This is great if you have a team of people and it is someone's main responsibility to collect Guest Information in the Guest Login. 

In Admin> General Details we have added a new field, enter your recipients that should receive Guest login notifications and save at the bottom of the page. (To add multiple e-mail address simply separate with a comma.)

Notifications of changes to the guest login will also now show in the History & Correspondence of the booking.

New Hide financials setting

We have added a new toggle in Admin> Guest Login. This toggle will allow you to decide whether or not you want to hide financials of the booking from your guest. 

1. Toggle ON to hide financials for all past and future bookings.

Hiding the financials will also remove the function to pay in the guest login. The payment form link will be simply hidden from the guest. The only financials hidden are that of the booking, which show in the  booking summary link. If you hide the financials this will also hide the booking extras from the guest login. 

If you are not connected to any channels or do not have any agents set up in your account then by default this will hide financials for all bookings.

IF you are connected to any of our two way integrations AND/OR  you have Agents set-up in your account under Admin> Agents then you can choose specifics by clicking Other

The channels that you are connected to will show as separate tick boxes as shown below:

You can only choose specifics for the following of our two way integrations: Booking.com, Expedia & HomeAway. 

You will notice Airbnb and TripAdvisor are ticked by default, this is because you now cannot show financials in the guest login for either of these channels because they take payment on your behalf so the pay function and any financial details should not be accessible anyway. 

If you are not connected to any channels but you have Agents set-up in Admin>Agents and want to hide the financials for these then you simply just select Other, then Agents.

You can toggle the hide financials off at any time, and all financials will be re-instated to all past and future bookings.

New Guest Login custom field setting

We have added a new option to our custom fields setting. To allow you to only show custom fields in the guest login once the balance of the booking has been paid. There are certain custom fields you may not want the guest to see until you know they have fully paid the booking for example access codes to the property or certain private arrival information.  

To do this simply go to Properties> Custom fields:

You add your custom field name and field type, then from the Guest Login drop down menu select Only when balance is paid. If you are adding a new custom field when doing this click here to follow the rest of the instructions on adding a custom field.

3 Comments

Rowan Blewett

Perfect timing, was just looking into alternatives this evening, such as Wishbox.co, but will certainly be seeing if the improved guest area is now worth rolling out to our guests. Certainly looks good from the previews shown above so can't wait to try it tomorrow!

Victoria Berryman

I don't get the drop downs for emails and addresses after ticking "Collect guest names on ...." in my website booking form options.

Tobias Parker

Hello Victoria, This option will only appear when the guest login feature is enabled in your account- please contact SuperControl support to enable the guest login feature for your account, then you can use this option.

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