Covid-19 - 6 person limits
As of Monday 14 September there are restrictions on the number of guests. The rules vary in the different UK Nations, but generally indoor gatherings have been limited to six people.
This article will be maintained with information and guidance on how those with larger properties can attract smaller groups.
Bookings that were placed prior to the new regulations and covered by Master Cancel are still covered. If your guests have to cancel then you can simply file a claim. Read information on how to cancel and claim on Master Cancel.
If you take a new booking that is over the capacity regulations then it cannot be covered by Master Cancel. Coverage cannot be opened on a reservation that is explicitly against the law. You can cancel the coverage in your Rental Guardian account.
If a booking with existing Master Cancel cover is moved to different dates then the cover will also move and your guests will still enjoy peace of mind.
Master Cancel is not a per-person cover. So, if your guests reduce the size of their party and you offer a discount then you cannot claim for the reduction. But, the Master Cancel fee will be automatically reduced to reflect the new booking value.
If you take a booking for arrival in the future, say for 2021, and the restrictions are still in force on arrival then this will not be covered. Therefore we recommend that you do not take any bookings which exceed the current restrictions for any dates until the rules are changed.
If a booking is legal, in other words if it complies with the "rule of six" in your location, then it will be covered by Master Cancel.
Using low occupancy discounts
For those with larger properties we do not suggest simply changing the capacity in SuperControl. This will create complications in your existing bookings as well as any distribution to OTAs.
While restrictions remain in place the best option is to attract bookings from smaller parties. Overall demand is still very high so there is a good chance of booking smaller groups, even in very large properties.
The following video shows how to use the default pricing capacity and low occupancy discounts to attract smaller parties.
Using custom booking fields to collect extra information from guests
You may wish to collect additional information from guests during the booking process.
The following video shows an example of adding a checkbox to your booking form so that guests can confirm their group complies with the current regulations.
You can also collect names and contact details for all guests using the Guest Login. View the article on collecting guest names, ages and genders.
NOTE. The current regulations only require you to collect the contact details of the lead booker, not every guest in the group.
Creating smaller versions of larger properties
You may wish to create a smaller version of your larger properties to encourage smaller group sizes to book. This will let you control the pricing and when you will make properties of each size available to book.
The following video shows how you can use the "Copy to new" function to quickly do this.
NOTE. It is important that you close off availability in both versions of these properties to avoid double bookings. Cross-updating is not valid in this instance.