Help CentreTroubleshooting Price PlannerI have my prices in, but why is the system not allowing my guests to book on my website?

I have my prices in, but why is the system not allowing my guests to book on my website?

When a guest is trying to book and they are seeing this message: These dates are available but you need to contact us for a price.  Call us on for help. 

Go to the Price planner of the property (Properties > Edit > click on the drop down - select Price planner > click Go)

Scroll down to the month you are looking at and click on the blue line and ensure you have entered a price for that specific number of nights.

NB. It is also important to check what dates the guest is looking at, as prices/ short breaks might differ between mid-week stays and weekend dates.

4 Comments

Alex Nairn

I would like to know how I amend this message: 'These dates are available but you need to contact us for a price. Call us on for help.'
I want it to say that we are no longer taking bookings due to Covid-19 virus

Tobias Parker

This is a standardised message and cannot be amended. We would recommend adding this text on your website directly instead, especially near/above any links through to the SuperControl booking calendars.

Allison Joynson

I have filled this guidance and as far as I can tell the setting are correct but the guest still cannot book - please can you advise? Thank you!

Master master

Hi Allison, You had a setting in your account to "Check before booking" under Properties> Edit> Availability chart options. I think this was perhaps your problem. I have changed it back to "Default" for you so your guests should have no problem booking. If you find this still doesn't work you will need to contact support@supercontrol.co.uk. Thanks

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