I don’t know the answers to my security questions to log in?
1. In this instance you will need to contact firstname.lastname@example.org in order for us to reset your password and provide a new one.
2. Once you’re logged in go to Admin > Login users and click “Security questions” against your user name.
3. You must select three questions, enter the answers and click Save. Also enter your mobile number, this means we can easily send you a new password by SMS if you forget your password in future.
Note: Having a new password sent to your mobile is the most efficient method.
This option will only be available if you enter your mobile number within Admin > Login users > Security questions (on the right hand side of your login details).
Remember to do this when you log in the next time.