Help CentreTroubleshooting BookingsWhat do I do if a guest hasn't received my emails?

What do I do if a guest hasn't received my emails?

When sending an email manually in a booking or setting it to send automatically, the email may not be received by the guest.  There may be several reasons for this.

  • The email address is incorrect
  • The guest's email inbox is full
  • The email has gone into the guest's junk mail or spam folder
  • The guest has blacklisted your email address

In the first instance contact the guest to ask if any of these reasons are the case.  

If there is not a problem, check with your IT support.

If there is no issue on either side, email support@supercontrol.co.uk to ask if the email has been sent or if there is a problem on our side.