What do I do if a guest hasn't received my emails?
When sending an email manually in a booking or setting it to send automatically, the email may not be received by the guest. There may be several reasons for this.
- The email address is incorrect
- The guest's email inbox is full
- The email has gone into the guest's junk mail or spam folder
- The guest has blacklisted your email address
In the first instance contact the guest to ask if any of these reasons are the case.
If there is not a problem, check with your IT support.
If there is no issue on either side, email firstname.lastname@example.org to ask if the email has been sent or if there is a problem on our side.