Help CentreChannel manager Booking.comHow do I link my existing Booking.com listings with SuperControl ?

How do I link my existing Booking.com listings with SuperControl ?

FOR EXISTING BOOKING.COM LISTINGS Please note as part of the connection process your existing bookings will be imported.

Process summary

The automated sign up tool in Booking.com allows your accommodation to request a connection directly to SuperControl by accessing the extranet of Booking.com. Once the request has been submitted, you will need to follow the below steps to ensure the connection is correctly enabled.

The steps taken between yourself and SuperControl

Step 1 Select SuperControl as your Channel Manager

You can start the activation process via the Booking.com extranet by clicking on the Account link, on the right hand side of your Booking.com Extranet.  You then want to click 'Connectivity provider'.

Type or select 'SuperControl' within the search facility. 

Once you have selected 'SuperControl' as the provider, you will be asked to accept the Terms and Conditions. 

Step 2 Agreement

To complete your connection, complete all fields and accept and agree to the Terms and Conditions by clicking on Accept. You will receive a notification in your Extranet Inbox along with a PDF copy of your XML Service Agreement

Step 3 SuperControl Confirmation

SuperControl will now receive a notification with your request and will confirm the connection when all mapping / changes of settings their side have been updated/completed. After that, you will receive an email in your Extranet Inbox as below:

IMPORTANT: No extra steps are needed to be taken from within your Booking.com extranet at this stage. If you fail to receive notification from SuperControl in the extranet after 4 days from the request date, please contact us directly.

You can check the status of the request from within the Channel Manager section of your extranet.

Step 4  The Client Care team will take it from here

We'll take it from here. Put your feet up and relax!

Step 6 If you are new to Booking.com, action is required

If you are new to Booking.com

If you are new to Booking.com you will have to wait until you setup code arrives by post. Once you receive and input that you can make your property live.

Your connection is live when you click the 'make my property live' on the Booking.com Extranet. 

Booking.com Rate Plans

When you initially connect to Booking.com you have the option to create a "Standard" rate plan and a "Non-refundable" rate plan.

However, within your Booking.com login you also have the opportunity to create your own unique rate plans if you desire (Located within the Rates and Availability page) See area highlighted in green as an example of new rate plan created:

Does creating additional rate plans cause issue with my integration?

Unfortunately yes as there is no option for us to map your SuperControl pricing to additional rate plans apart from your "Standard" and "Non-refundable rate". This means that when you receive a booking, your pricing may not be as you expected due to the additional rate plans created.

What should I do if I don't want a Non-refundable rate?

Within your Booking.com extranet you are able to remove rate plans that you don't want. However, you must inform us at support@supercontrol.co.uk so we can un-map the connection to that rate plan from our side. This ensures your pricing will synchronise correctly.

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