Help CentreGetting started OnboardingOnboarding Group Training Drop-in

Onboarding Group Training Drop-in

For SuperControllers who are in the process of setting-up their accounts, as part of your onboarding journey we are trialling a series of group drop-in sessions just for you! 

These sessions are a great chance to watch the Onboarding team explain topics with the aid of demonstrations and time for questions at the end.

MAY 2021

DAY MON 3RD- 11am WED 5TH- 11am FRI 7TH-11am
TOPIC Price Planner Beyond Pricing Guest Booking Journey
Q&A
2 agents will host a general Q&A drop-in on Wednesday each week at 1:30PM
DAY MON 10TH-11am WED 12TH-11am FRI 14TH-11am
TOPIC Guest Communication Guest Login Adding Bookings
Q&A
2 agents will host a general Q&A drop-in on Wednesday each week at 1:30PM
DAY MON 17TH-11am WED 19TH-11am FRI 21ST-11am
TOPIC Payment Processing Calendar Integration Channels
Q&A 2 agents will host a general Q&A drop-in on Wednesday each week at 1:30PM
DAY MON 24TH-11am WED 26TH-11am FRI 28TH-11am
TOPIC Price Planner Housekeepers Guest Booking Journey
Q&A 2 agents will host a general Q&A drop-in on Wednesday each week at 1:30PM

Please note: if no one attends during the first 30 minutes of any drop-in, we will end the session. Session topics will run on a 3 week rotation - with the exception of the Wednesday afternoon general Q&A.

How to get the most from the sessions

In order to get the most from the sessions join the ones most suitable to you and are beneficial for the stage you are in setting up.

If your question is off topic, or specific to your individual set-up, we may ask you to ask it in your Monday.com board instead, or to save it for another drop-in session.

There is no need to pre-book, just use the link and password found at the top of your Monday.com board.

If you are attending, please put your SuperControl Account ID in the chat function in Zoom. This will allow us to record attendance. 

Please keep yourself on Mute unless asking a question to minimise background noise.

You are welcome to simply listen, and learn from others, or to ask a question. Please keep your questions on topic (for the specific sessions) and if you have already asked a question, please then give others a chance to ask theirs. 

Our Team will screenshare, and demonstrate using a generic test account. We cannot examine or share individual real accounts, since this is a public session.

2 Comments

Ben

I have a day job, and so does my property manager - we simply cannot join these sessions. Are they recorded?

Tobias Parker

We don't record the sessions, but since they run daily, and we have now added a Wednesday lunchtime. early afternoon session we hope there will be at least one that can be made to work for you.

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