Help CentreIntegrations Online payment gatewaysHow do I change payment processors?

How do I change payment processors?

If you would like to change from payment processor to another or cancel your integration follow these instructions.

Opayo (Sage Pay)

To cancel your Opayo (Sage Pay) integration, please  call Sage Pay on +44 (0) 191 479 5922.

You will need to provide Opayo (Sage Pay) with your Vendor name, merchant ID, contact name and email address.

 

If you are looking to change merchant numbers, please follow the link below and complete the merchant number change form: 

https://www.sagepay.co.uk/merchant-number-change-form or email mnchanges@sagepay.com.

Secure Trading

Secure Trading's Account Management team will try to retain the business or issue a cancellation document with all relevant information.  

To contact Secure Trading email partnerships@trustpayments.com or call +44 (0) 1248 672050.

HolidayRentPayment (Yapstone)

To notify HolidayRentPayment that you are cancelling your account with them, email customerservice@holidayrentpayment.eu or call +44 (0) 203 514 3841 and they will deactivate your account.

Make sure you have your account number to hand and all guests have paid in full as once deactivated, if a guest has only paid one payment, the second payment will not go through. The guest would need to make an alternative payment to the property owner. 

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