Help Centre

Using SuperControl

Admin
- General Details : How do I add/edit my general details?
- Login users : How do I change my password?
- Login users : How do I set-up additional login users?
- Login users : How do I change my default login page?
- How do I add/edit my terms and conditions?
- Logo Upload : How do I upload my company logo?
- Agents : How do I add a third party agent?
- Maintenance : How do I merge bookings?
- Maintenance : What is cross-updating?
- Address book : How do I add contacts to my address book?
- Licence summary : How do I add more licences to my account?
Agency
- Edit > Settings : How do I allocate an owner to a property?
- General Agency settings
- Owner payments : How do I view my owner payments for a booking?
- How do I select the correct commission model?
- How do I group my owners?
- Why is my housekeeper not receiving alerts for owner bookings?
- Why can't I archive an owner?
- How do I add/edit my Owners?
- How do I set up scheduled payments/expenses to owners and suppliers?
- How to I update scheduled owner payments after changing a setting?
- How do I view owner payments that have been made?
- How do I add an expense to an owner?
- How do I pay all owners in bulk?
- How do I allocate a booking extra payment to an owner?
- How do I add commission to booking extras?
- How can I hold money on my owner statement account?
- The owner statement is showing a negative owner balance- what should I do?
- How do I e-mail my Owners?
- How do I pay my owners individually?
- Allocating booking fees as commission or due to the owner
- How to allocate payments to a new owner
- Agency Learning Lab - Managing your Month-End Payment Run: Best Practice
- How do I add and pay my suppliers?
- How do I view a report of commission I have made?
- How can I reconcile transactions?
- How can I view payments made to an owner or all owners?
- How can I change my commission amount?
- How can I report on commission taken on specific booking extras?
- How do I pay myself commission?
- Quickly view "Held on account" values for owners
- How can I adjust my reconciled bank balance?
- Agency Reporting
- How do I use agent fees to calculate commission on Channel bookings?
- How do I enable the owner login?
- How can I select what the owner can see in the owner login?
- How can I send an owner their login details?
- Agency Learning Lab - The Potential of Booking Fees.
- Agency Learning Lab - Understanding Agent Settings for OTA Channel Bookings
- Agency training video list
Bookings
- Add bookings : How do I add an admin booking?
- How can I block dates or close a property?
- Searching for, Amending, Tracking & Managing Bookings
- How do I Cancel a booking and view previously Cancelled Bookings?
- How can I take a payment in a booking?
- Customer payments : How do I process a security deposit/refundable deposit?
- Grid view : How do I customise my admin grid view?
- How can I allocate a third party agent to an existing booking, or allocate one to an existing booking?
- How do I send emails and payment links within a booking?
- History & Correspondence : How do I allow guests to accept my terms and conditions for ADMIN bookings?
- History & Correspondence : How do I create a postal letter?
- How to Record a Payment or Refund made by Bank Transfer, Cheque or through an External Card Machine?
- How can I add notes to a booking?
- Holding Money from Cancelled Bookings
- Balance due date changer
Booking Extras
- How do I add, Edit and Remove my booking extras?
- Using Booking Extras to charge Booking Fees, Check-in Fees and Non-Refundable Rates
- How do I inform guests of what booking extras are included in their rental?
- Allocating a bookings extra to owner / agency
Channel Manager
- Channel Manager Introduction
- Channel Comparison Table
- Channel Service Fee
- Applying default booking extras to different channels
- How do I calculate the uplift for channels?
- Airbnb: Introduction and FAQ
- How do I Create a new Airbnb listing for my SuperControl Property?
- Understanding the Airbnb booking layout
- How do I send messages to Airbnb guests from within SuperControl?
- How to change / stop the syncing of my property or account to Airbnb
- How do I sync my existing Airbnb Listing with SuperControl? Jul 2022
- Airbnb: Understanding Accessibility Amenities
- About SuperControl's ASSC (Scotland) integration
- B.com - Processing card payments
- Understanding the Booking.com booking layout
- How do I set up the ASSC (Embrace Scotland) integration with SuperControl?
- How to connect to Atraveo
- About SuperControl's Booking.com integration
- Booking.com Content API Onboarding
- How do I link my existing Booking.com listings with SuperControl ?
- FAQs: Booking.com integration
- BreakFree Holidays: Introduction & FAQ's
- How do I list my properties on Breakfree Holidays?
- Campsites.co.uk integration
- How do I set up the Cottages.com integration with SuperControl?
- About SuperControl's Farm Stay integration
- How do I set up the Farm Stay integration with SuperControl?
- About SuperControl's Guestlink +CONNECT integration
- How do I set up the Guestlink +CONNECT integration with SuperControl?
- Holidu: Introduction & FAQ's
- How do I list my properties on Holidu
- Hometogo
- Hometogo - FAQ
- Adding your calendar to LetsGoSelfCatering.com (ISCF)
- Not in the Guidebooks: Introduction & FAQ's
- How do I list my properties on Not in the Guidebooks?
- PetsPajamas: Introduction & FAQ's
- How do I list my properties on PetsPyjamas
- Plum Guide: Introduction
- How do I list my properties on Plum Guide?
- Premier Cottages
- How to pull a report for Premier Cottages bookings
- How do I set up the Sawday's integration with SuperControl?
- Simpleview integration (formerly Newmind)
- Integrating your TripAdvisor account with SuperControl
- FAQs: TripAdvisor integration
- How do I set up the Visit Scotland integration with SuperControl?
- About SuperControl's Vrbo (HomeAway) integration
- How do I set up the Vrbo (HomeAway) integration with SuperControl (Full Integration)?
- How do I set the Vrbo (HomeAway) integration with SuperControl (iCal connection)?
- FAQs: Vrbo (HomeAway) Integration
- New Vrbo (HomeAway) booking layout
- Yonder: Introduction & FAQ's
- How do I list my properties on Yonder?
- How do I list my properties on Away with the Kids?
Emails and Auto Correspondence
- Thinking about your Email Communication Sequence.
- Email templates : How do I set up Email Templates?
- Email templates : Can I set-up attachments to be sent with my emails?
- List of tags available to pull data into email & SMS templates
- How can I schedule emails to be sent automatically e.g. a balance reminder?
- Using SMS for messaging guests
- How do I mass send emails from within SuperControl?
- Auto emails: Using Airbnb messaging from within SuperControl
- Automatic Filing: How do I record a copy of any guest email replies in my bookings?
- Booking summary : Can I edit the booking summary autoresponse?
- Auto emails : Can I add automatic emails to pre-existing bookings?
Enquiries
- How to use Enquire Now instead of Book Now on your website (full workflow)
- How do I add an enquiry form to my website?
- How do I manually add, edit and send an enquiry?
- How can I view my enquiry statistics?
- How to make a property name in a quote a link to the property
GDPR
- General Data Protection Regulation (GDPR)
Guest Database and Subscription Options
- How do I add and manage my subscription options?
- How do I mass send emails to my database?
- How do I add/edit my privacy policy?
- Database : How do I merge duplicate guest records?
- How can I download all of my SuperControl data?
Guest Login
- Introducing My Stay Planner, the in-built Guest Login
- How do I set-up My Stay Planner, the Guest Login?
- How does a guest log in to My Stay Planner, the Guest login?
- How do I see what a guest sees in my Guest Login?
Housekeeping
- How do I add my housekeepers and allocate them to properties?
- What does my housekeeper see when they login?
- How can I generate a Housekeeping Report and email it to my housekeepers?
- How do I archive a housekeeper?
- Adding / editing Housekeeper notes
Integrations
- What are UpFront Reviews?
- How do I set-up UpFront Reviews?
- How do I view my UpFront Reviews?
- How do I reply to or request removal of an UpFront review?
- How do I display my UpFront Reviews on my website?
- What is the UpFront Review process?
- How do I resend an UpFront Review request to my guest?
- How do I enable a property owner to reply to a review (AGENCY only)
- How can I temporarily disable UpFront Reviews?
- How do I send my iCal link to a channel for availability updates?
- How do I synchronise availability to my mail calendar?
- How can I import an iCal link from a different channel to update availability?
- How do I set up LiveChat?
- What type of integration can I have with LiveChat?
- How can I import LiveChat data into a booking?
- How can I import LiveChat data into an enquiry?
- How do I show LiveChat on my website?
- How do I enable Loqate postcode lookup?
- How do I import more than one iCal link into SuperControl?
- How can I connect to my Twitter account?
- How can I track bookings from campaigns via Facebook Pixel?
- How do I set up Dineindulge as a booking extra?
- TripAdvisor review express : How do I enable it?
- What is Dineindulge?
- ACT Studios: Professional photography supplier
- YourWelcome : How do I enable it?
- What is the SuperControl API and how do I enable it?
- I am receiving errors on my website when using SuperControl API
- Why am I getting calendar connection issues via API?
- Where can I upload videos for my property web pages if I'm using the API?
- Sage : How do I export to my accounts software?
- FreeAgent: How do I export to my accounts software?
- Xero : How do I export to my accounts software?
- PriceLabs: How do enable it?
- PriceLabs : How do I disable it?
- Beyond pricing : Dynamic Pricing for Growing Businesses
- Beyond Pricing : FAQ
- Beyond pricing - How do I get started?
- Booking Protect Hub
- UK Damage Protection Hub
- How to set-up UK Damage Protection
- RemoteLock: Keyless properties and hassle-free guest check-in
- What is RemoteLock?
- Setting up RemoteLock
- How to set up Google Analytics with SuperControl
- How do I track Google Ads conversions with SuperControl
Logging In and Getting help
- How can I get Help with my SuperControl account?
- Password and Login issues
- Two Factor Authentication
- How do I disable my pop-up blocker?
- Error Messages, IT and System Issues
- How do I clear my cached data?
- SuperControl Account Transfer Process
- What if I have a development request?
- How do I cancel my SuperControl account?
Payment Processors
- How do I set up HolidayRentPayment with my SuperControl account?
- How do I set up Opayo (Sage Pay) with my SuperControl account?
- How do I take a payment via Opayo (Sage Pay)?
- How do I enable Paypal as a payment method?
- How do I refund a payment with Opayo (Sage Pay)?
- How do I enable a card to allow repeat payments?
- How do I process a repeat payment with Opayo (Sage Pay)?
- How do I take a payment via Trust Payments (Secure Trading)?
- How do I refund a payment with Trust Payments (Secure Trading)?
- How do I process a repeat payment with Trust Payments (Secure Trading)?
- How do I take a payment via HolidayRentPayment?
- How do I refund a payment with HolidayRentPayment?
- How do I process a repeat payment with HolidayRentPayment?
- Where can I see a report on payments I have taken?
- Which payment processor should I choose?
- SuperControl guide to PSD2
- How do I Contact HolidayRentPayment Support?
- How do I change payment processors?
- How do I take custom payments and make custom refunds?
- HolidayRentPayment Chargebacks Hints and Tips
- Opayo 3Dsecure- Recent issues, upgrades and troubleshooting.
- HolidayRentPayment 3DSecure- Recent issues, upgrades and troubleshooting.
- Brexit Impact - Understanding cross-border Fees
- Payment Processor Error Codes
Price Planner and Short Breaks
- How do I add/edit my manual pricing?
- How do I enable and Set-up short breaks?
- How do I set up my custom short break departure grid?
- Testing and Troubleshooting your Pricing and Short Break Set-up
- How do I add manual per person pricing?
- How can I add special pricing?
- How can I bulk Uplift my manual Pricing?
- How are prices calculated in each pro-rata setting?
- How do I block off individual dates?
- How can I import my manual prices into SuperControl?
Properties
- Overview : How do I add/edit my properties?
- How do I re-enable, disable or archive a property?
- How can I block dates or close a property?
- How can I copy property settings to all properties?
- Edit > Web details
- Edit > Photos : How do I add/amend my property photos?
- Edit > Maps : How do I set up map pins?
- Edit > Discounts : How do I add/edit discounts?
- Edit > Notes : How do I add property notes?
- Copy : How do I copy prices and short breaks?
- Copy : How can I use an existing property to create a similar new property?
- Property groups : How do I add property groups?
- Property types : How do I set-up property types?
- Amenities : How do I add/edit my amenities?
- Amenities: Mapping amenities to a channel
- Booking and enquiry form fields : How do I set-up unique questions for my booking form?
- Regions : How do I add property regions?
- Display order : How do I change the order of how my properties display online?
- Chart display : How do I show more months on my availability calendar?
- Custom fields : How can I use Custom Fields to store property-specific information?
- Custom fields : How can I set-up and view property reminders?
- Price seasons : How do I set up and use price seasons?
- Price bands : How do I enable price bands?
- How to add testimonials to a property and to a website
- Creating and Marketing smaller capacity versions of a large property
- Setting-up Break days for enhanced cleaning between bookings
- Edit: How to export property data
Reporting, Statistics and Analysis
- Work Smarter, Not Harder: An Introduction to Statistics and Reporting in SuperControl
- How can I search what payments guests have made?
- How can I view my arrivals and departures report?
- How can I search lead time by property?
- How can I view statistics for my repeat bookings?
- How do I interpret the Income transfer report?
- How do I interpret the Property Performance Report?
Vouchers/Offers
- How do I generate a voucher code?
- How do I manually add a voucher code to an existing booking?
- How can I customise my Voucher PDF Template
- How do I set up a Special Offer?
Webinars
- SuperControl webinars
Website Integration
- Why is a property not showing in my availability search results?
- How do I customise my website availability search for blank search results?
- Website calendars : How do I create one?
- Website Calendars : FAQs
- New calendars : How can I show my grid view calendar on mobile devices?
- Adding Custom Text to the 'Book Now' Calendar pop-up
- How can I find a link to my Availability search page?
- How do I create Grouped Calendars with selected properties?