Using SuperControl
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Logging In and Getting help
- How can I get Help with my SuperControl account?
- SuperControl Account Transfer Process
- What if I have a development request?
- How do I cancel my SuperControl account?
- I can’t log in, how do I reset my password?
- I don’t know the answers to my security questions to log in?
- Why do I have to update my password every 90 days?
- Why do I keep getting logged out?
- How do I clear my cached data?
- Why am I receiving an "Access denied" message from Incapsula?
- Why am I seeing on Google Maps "Referrer Not Allowed error and maps are not loading on my website"?
- What should I do if my system is down?
- macOS / Mac OS X Invalid SSL
- How do I disable my pop-up blocker?
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Configuring Admin
- General Details : How do I complete my general details?
- General details : How do I set my booking source field to be compulsory for admin bookings/enquiries?
- General details : How do I enable the arrival & departure time field on my online booking form?
- Login users : How do I set-up additional login users?
- Login users : How do I change my password?
- Login users : How do I change my default login page?
- Customisation options : How do I customise my availability search for blank search results?
- Customisation options : How do I make the mobile telephone field compulsory on my booking form?
- Terms & Conditions : How do I add my terms and conditions?
- Integration HTML : How do I request design matching?
- Agents : How do I add a third party agent?
- Maintenance : How do I merge bookings?
- Maintenance : What is cross-updating?
- Maintenance : How do I link my calendar to another SuperControl client who lists my property?
- Logo Upload : How do I upload my company logo?
- SMS settings : How can I increase my SMS credits?
- SMS settings : Set the times your SMS messages send to guests
- Address book : How do I add contacts to my address book?
- Licence summary : How do I add more licences to my account?
- Login users : How do I change the menus a user can see?
- How to restore previous versions of terms and conditions
- Login users : Why can't I download the database?
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Managing your Guest Database and Subscription Options
- How do I add my subscription options?
- How do I edit existing subscription options?
- How do I remove a subscription option?
- Why are some of my subscription options locked?
- Where do the subscription options display?
- How can guests unsubscribe from my emails?
- How can I filter my database by subscription option?
- How can I manually subscribe a guest?
- How do I add/edit my privacy policy?
- Database : How do I merge duplicate guest records?
- How can I download all of my SuperControl data?
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Managing Housekeeping
- How do I add my housekeepers?
- How do I allocate a housekeeper to a property?
- How do I send my housekeepers their log in details?
- What does my housekeeper see when they login?
- How do I email my housekeepers their arrivals and departures?
- How do I archive a housekeeper?
- Adding / editing Housekeeper notes
- How do I generate a housekeeping report?
- How can I email my housekeepers the arrivals and departures report?
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Managing Guest login
- How do I enable My Stay Planner, the in-built guest login?
- How do I add a page to My Stay Planner, the guest login?
- How do I upload a document in the guest login, My Stay Planner?
- How do I amend the welcome text in the guest login?
- How do I set my booking extras to display in the guest login?
- How do I impersonate the guest login for a particular guest?
- How does a guest log in to My Stay Planner (guest login)?
- How can a guest reset their password for the guest login?
- How does a guest pay an outstanding balance in the guest login?
- How can I add (property specific) other information in the guest login?
- How do I collect guest names, ages and gender on the booking form or guest login?
- How do I manage multiple brands in the Guest Login?
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Configuring Properties
- Overview : How do I add/edit my properties?
- Edit > Settings : How do I update my property details?
- Edit > Settings : How do I allocate an owner to a property?
- Edit > Settings : How do I allocate a housekeeper to a property?
- Edit > Settings : How do I update my deposit and balance settings?
- Edit > Settings : How do I enable, disable or archive a property?
- Edit > Settings : How do I re-enable an archived property?
- Edit > Settings : How do I block dates for a specified period?
- Edit > settings : How can I block dates or close a property?
- Edit > Settings : How do I change my start days for full week bookings?
- Edit > Settings : How do I enable short breaks?
- Edit > Settings : How do I set up my custom short break departure grid?
- Edit > Settings : How can I copy property settings to all properties?
- Edit > Web details: How do I amend my property descriptions?
- Edit > Custom text : How do I add custom text above my monthly calendar?
- Edit > Custom text : How do I add custom text above my online grid view calendar?
- Edit > Photos : How do I add/amend my property photos?
- Edit > Documents : How do I upload property attachments for emails?
- Edit > Maps : How do I set up map pins?
- Edit > Discounts : How do I add/edit discounts?
- Edit > Discounts : How do I copy a specific discount to one or more properties?
- Edit > Notes : How do I add property notes?
- Edit > Settings : How to create links to your property pages on your grid view and search results
- Edit: How to export property data
- Copy : How do I copy prices and short breaks?
- Copy: Copying price bands that overlap a year
- Copy : How can I copy all existing property settings to a new property?
- Property groups : How do I add property groups?
- Property types : How do I set-up property types?
- Amenities : How do I add/edit my amenities?
- Amenities : How can I apply amenities to multiple properties in one go?
- Booking and enquiry form fields : How do I set-up unique questions for my booking form?
- Regions : How do I add property regions?
- Display order : How do I change the order of how my properties display online?
- Chart display : How do I show more months on my availability calendar?
- Custom fields : How can I set up property reminders?
- Custom fields : How can I create property custom fields to store additional information?
- Custom fields : Where can I upload videos for my property web pages if I'm using the API?
- Property alerts : How do I view my property reminders/alerts?
- Price seasons : How do I set up and use price seasons?
- Price bands : How do I enable price bands?
- Current Discounts : How do I view a list of properties that currently have discounts running?
- Custom fields : How can delete (all) custom property fields?
- How to add testimonials to a property and to a website
- Creating and Marketing smaller capacity versions of a property
- Setting-up Break days for enhanced cleaning between bookings
- Using Discount Notes
- Why am I getting calendar connection issues via API?
- I am receiving errors on my website when using SuperControl API
- Why is a property not showing in my availability search results?
- Why is my photo not displaying for my special offers?
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Configuring Price Planner
- How do I add/edit my manual pricing?
- How do I enable short breaks?
- How do I add per person pricing?
- How can I add special pricing?
- How can I see an overall view of my prices?
- How can I import my prices into SuperControl?
- How do I block off individual dates?
- How can I bulk Uplift my Prices?
- How are prices calculated in each pro-rata setting?
- Why is only one discount displaying when I have added multiple discounts?
- I have my prices in, but why is the system not allowing my guests to book on my website?
- Why is a property price not showing correctly in my availability search results?
- I have updated my short break percentages but why hasn't the price planner updated?
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Configuring Booking Extras
- How do I add my booking extras?
- How do I edit my booking extras?
- How do I remove booking extras?
- How do I archive any unused booking extras?
- How can I bulk update my booking extras settings?
- How do I inform guests of what booking extras are included in their rental?
- How do I hide, include or add on top of the rental price a booking extra?
- Adding a Booking Fee to a SuperControl Owner account
- Using Booking Extras to offer a flexible or non-refundable price
- Booking extra to only apply for a defined arrival day
- Using Booking Extras for early check-in or late check-out fees
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Managing Bookings
- Add bookings : How do I add an admin booking?
- How can I block dates or close a property?
- Searching for, Amending, Tracking & Managing Bookings
- How do I Cancel a booking and view previously Cancelled Bookings?
- How can I take a payment in a booking?
- Customer payments : How do I process a security deposit/refundable deposit?
- Grid view : How do I customise my admin grid view?
- How can I allocate a third party agent to an existing booking, or allocate one to an existing booking?
- How do I send emails and payment links within a booking?
- History & Correspondence : How do I allow guests to accept my terms and conditions for ADMIN bookings?
- History & Correspondence : How do I create a postal letter?
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Managing Enquiries
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Managing Emails and Auto Correspondence
- Email templates : How do I set up Email Templates?
- Email templates : Can I set-up attachments to be sent with my emails?
- How can I schedule emails and SMS messages to be sent automatically e.g. balance reminder?
- Thinking about your Email Communication Sequence.
- Auto emails: Using Airbnb messaging from within SuperControl
- Automatic Filing: How do I record a copy of any guest email replies in my bookings?
- Booking summary : Can I edit the booking summary autoresponse?
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Managing GDPR
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Managing Vouchers/Offers
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Reporting, Statistics and Analysis
- Work Smarter, Not Harder: An Introduction to Statistics and Reporting in SuperControl
- How can I search what payments guests have made?
- How can I view my arrivals and departures report?
- How can I search lead time by property?
- How can I view statistics for my repeat bookings?
- How do I interpret the Income transfer report?
- How do I interpret the Property Performance Report?
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Webinars