Help Centre
Topics
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Logging In and Getting help
9
- How can I get Help with my SuperControl account?
- Password and Login issues
- Two Factor Authentication
- How do I disable my pop-up blocker?
- Error Messages, IT and System Issues
- How do I clear my cached data?
- SuperControl Account Transfer Process
- What if I have a development request?
- How do I cancel my SuperControl account?
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Configuring Admin
11
- General Details : How do I add/edit my general details?
- Login users : How do I change my password?
- Login users : How do I set-up additional login users?
- Login users : How do I change my default login page?
- How do I add/edit my terms and conditions?
- Logo Upload : How do I upload my company logo?
- Agents : How do I add a third party agent?
- Maintenance : How do I merge bookings?
- Maintenance : What is cross-updating?
- Address book : How do I add contacts to my address book?
- Licence summary : How do I add more licences to my account?
- Managing your Guest Database and Subscription Options 5
- Managing Housekeeping 5
- Managing the Guest Login 4
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Configuring Properties
27
- Overview : How do I add/edit my properties?
- How do I re-enable, disable or archive a property?
- How can I block dates or close a property?
- How can I copy property settings to all properties?
- Edit > Web details
- Edit > Photos : How do I add/amend my property photos?
- Edit > Maps : How do I set up map pins?
- Edit > Discounts : How do I add/edit discounts?
- Edit > Notes : How do I add property notes?
- Copy : How do I copy prices and short breaks?
- Copy : How can I use an existing property to create a similar new property?
- Property groups : How do I add property groups?
- Property types : How do I set-up property types?
- Amenities : How do I add/edit my amenities?
- Amenities: Mapping amenities to a channel
- Booking and enquiry form fields : How do I set-up unique questions for my booking form?
- Regions : How do I add property regions?
- Display order : How do I change the order of how my properties display online?
- Chart display : How do I show more months on my availability calendar?
- Custom fields : How can I use Custom Fields to store property-specific information?
- Custom fields : How can I set-up and view property reminders?
- Price seasons : How do I set up and use price seasons?
- Price bands : How do I enable price bands?
- How to add testimonials to a property and to a website
- Creating and Marketing smaller capacity versions of a large property
- Setting-up Break days for enhanced cleaning between bookings
- Edit: How to export property data
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Configuring Price Planner and Short Breaks
10
- How do I add/edit my manual pricing?
- How do I enable and Set-up short breaks?
- How do I set up my custom short break departure grid?
- Testing and Troubleshooting your Pricing and Short Break Set-up
- How do I add manual per person pricing?
- How can I add special pricing?
- How can I bulk Uplift my manual Pricing?
- How are prices calculated in each pro-rata setting?
- How do I block off individual dates?
- How can I import my manual prices into SuperControl?
- Configuring Booking Extras 3
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Managing Bookings
15
- Add bookings : How do I add an admin booking?
- How can I block dates or close a property?
- Searching for, Amending, Tracking & Managing Bookings
- How do I Cancel a booking and view previously Cancelled Bookings?
- How can I take a payment in a booking?
- Customer payments : How do I process a security deposit/refundable deposit?
- Grid view : How do I customise my admin grid view?
- How can I allocate a third party agent to an existing booking, or allocate one to an existing booking?
- How do I send emails and payment links within a booking?
- History & Correspondence : How do I allow guests to accept my terms and conditions for ADMIN bookings?
- History & Correspondence : How do I create a postal letter?
- How to Record a Payment or Refund made by Bank Transfer, Cheque or through an External Card Machine?
- How can I add notes to a booking?
- Holding Money from Cancelled Bookings
- Balance due date changer
- Managing Enquiries 3
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Managing Emails and Auto Correspondence
11
- Email templates : How do I set up Email Templates?
- Email templates : Can I set-up attachments to be sent with my emails?
- List of tags available to pull data into email & SMS templates
- How can I schedule emails to be sent automatically e.g. a balance reminder?
- Thinking about your Email Communication Sequence.
- Using SMS for messaging guests
- How do I mass send emails from within SuperControl?
- Auto emails: Using Airbnb messaging from within SuperControl
- Automatic Filing: How do I record a copy of any guest email replies in my bookings?
- Booking summary : Can I edit the booking summary autoresponse?
- Auto emails : Can I add automatic emails to pre-existing bookings?
- Managing GDPR 1
- Managing Vouchers/Offers 4
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Reporting, Statistics and Analysis
7
- Work Smarter, Not Harder: An Introduction to Statistics and Reporting in SuperControl
- How can I search what payments guests have made?
- How can I view my arrivals and departures report?
- How can I search lead time by property?
- How can I view statistics for my repeat bookings?
- How do I interpret the Income transfer report?
- How do I interpret the Property Performance Report?
- Webinars 1