Integrating your TripAdvisor account with SuperControl
NOTE: In order to connect SuperControl to TripAdvisor you need to have a Property Management Account with TripAdvisor.
If you are in doubt, if you have an Owner Account or a Property Management Account, please contact TripAdvisor directly, as we can't say, what kind of account you have.
You can use this email address to do this firstname.lastname@example.org.
TripAdvisor is not converting Owner Accounts to Property Management Accounts until further notice.
This means that should you have an Owner Account, you will need to use the iCal import / export feature to sync your calendars.
See this Help Centre article for information how to export the iCal feed from SuperControl.
See this Help Centre article for information how to import an iCal feed into SuperControl.
IMPORTANT: Before you start...
*** WARNING FOR CLIENTS WITH EXISTING LISTINGS ***
When sending your initial integration request email to TripAdvisor it is vital that you state you DO NOT want photos and content to be pulled from SuperControl. This will avoid existing listings in TripAdvisor being overwritten with content pulled from SuperControl.
New to TripAdvisor - Sign up first...
1. If you have FIVE or more properties.
Click here: https://rentals.tripadvisor.com/insights/get-started and submit your information.
2. If you have FEWER than FIVE properties:
Click here to register: https://rentals.tripadvisor.com/register
Then email email@example.com with your TripAdvisor account ID and SuperControl account ID to request software connection
Already list on TripAdvisor? See below...
Please email firstname.lastname@example.org with TripAdvisor account ID and SuperControl account ID to request new software connection, so they can connect the two systems. Remember to also state that you do not want photos and content to be pulled from SuperControl (see red warning box at the top of this article).
1. Log into TripAdvisor and go to Listings > Preferences:.
If you can't see the Preferences (in TripAdvisor) it means you have not completed the connection yet.
Under this header, please only change the Calendar, Base rate and Seasonal rate to YES if you do not want any additional content to be sent to TripAdvisor.
2. Then log into SuperControl, go to Integrations > Channel manager > International > TripAdvisor rentals
Under the TripAdvisor Rentals Settings header - please check these settings match your requirements.
You also need to ensure you have amenities mapped to TripAdvisor. Go to Properties > Add / edit amenities > click onto Map TripAdvisor Rentals and allocate the amenity to the appropriate equivalent in the list. This list is limited so you might also need to add / edit the amenities directly in your TripAdvisor account.
The Property description will only be forwarded from SuperControl to TripAdvisor during the initial connection setup.
Afterwards it needs to be amended on TripAdvisor directly.
3. You then need to enable the property, enter in your TripAdvisor "Account ref" and TripAdvisor "Listing ref" for each property (you can find these numbers in your TripAdvisor account under Listings>All Listings). There is no save button, changes are saved automatically.
Note, the Account reference section is usually the same for all properties unless there is more than one TripAdvisor account connected, so you can click on the arrow next to the first property at the top of the list to copy it to all properties.
4. If you want to push photos and content from SuperControl to your TripAdvisor listing, please contact TripAdvisor directly using this email address email@example.com. They can then ensure you have everything set up correctly in the preferences.
Please note it can take one minute for the booking to come through in the system.
Default options will be listed separately in the booking.
TripAdvisor commission will also be listed. The final property total is the amount TripAdvisor will pay you during arrival time of the booking.
The first THREE bookings received in TripAdvisor after signing up will need to be accepted within TripAdvisor directly before they are being forwarded to SuperControl.