Help CentreUsing SuperControl Managing BookingsHow do I send emails and payment links within a booking?

How do I send emails and payment links within a booking?

1. First you need to navigate to the booking.

2. If you know the booking number, click on the Search button on the top right of the SuperControl pages and enter your booking number.

You can also go to Bookings > Grid view. Once you load your grid you can click on the booking to take you into the main area for that booking OR you can go to Bookings > Search bookings and use the filter options to find your booking.

3. Once you’re in the booking, click ‘History & Correspondence’ and select your letter from the drop-down list.

4. Click the ‘Email’ option.

5. Choose whether to include the booking summary from the Customer Summary drop-down menu. You can either ‘Append’ or ‘Insert’ text into the summary. Append will display your text at the top of the page and the booking summary underneath. Insert will incorporate the letter into the booking summary. Please note: Append is the preferred option as it creates a more professional looking email.

6. Click ‘Generate’.

7. The email preview will generate in a new window. Click ‘Send’ at the bottom of the page. The email will now display within the correspondence section so you can see when emails were sent.

1. First you need to navigate to the booking. 

2. If you know the booking number, click on the Search button on the top right of the SuperControl pages and enter your booking number. 

You can also go to Bookings > Grid view. Once you load your grid you can click on the booking to take you into the main area for that booking OR you can go to Bookings > Search bookings and use the filter options to find your booking.

3. Click on History & Correspondence. If sending an email template then select your letter and include the customer summary.

4. Click Generate. You can now see the payment link included as part of the customer summary.

5. Click Send to send this to your guest.

Once a guest receives this email they can click the link and enter their card details online to process their payment. This saves you time so you don’t have to contact the guest by telephone and it saves the guest time as they can quickly pay a balance online.

What do I do if a guest hasn't received my emails?

When sending an email manually in a booking or setting it to send automatically, the email may not be received by the guest.  There may be several reasons for this.


  • The email address is incorrect
  • The guest's email inbox is full
  • The email has gone into the guest's junk mail or spam folder
  • The guest has blacklisted your email address

In the first instance contact the guest to ask if any of these reasons are the case.  

If there is not a problem, check with your IT support.

If there is no issue on either side, email support@supercontrol.co.uk to ask if the email has been sent or if there is a problem on our side.

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