Help Centre
Topics
- Getting help 5
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Configuring Admin
21
- General Details : How do I complete my general details?
- General details : How do I set my booking source field to be compulsory for admin bookings/enquiries?
- General details : How do I enable the arrival & departure time field on my online booking form?
- Login users : How do I set-up additional login users?
- Login users : How do I change my password?
- Login users : How do I change my default login page?
- Customisation options : How do I customise my availability search for blank search results?
- Customisation options : How do I make the mobile telephone field compulsory on my booking form?
- Terms & Conditions : How do I add my terms and conditions?
- Integration HTML : How do I request design matching?
- Agents : How do I add a third party agent?
- Maintenance : How do I merge bookings?
- Maintenance : What is cross-updating?
- Maintenance : How do I link my calendar to another SuperControl client who lists my property?
- Logo Upload : How do I upload my company logo?
- SMS settings : How can I increase my SMS credits?
- SMS settings : Set the times your SMS messages send to guests
- Address book : How do I add contacts to my address book?
- Licence summary : How do I add more licences to my account?
- Login users : How do I change the menus a user can see?
- How to restore previous versions of terms and conditions
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Managing Subscription Options
9
- How do I add my subscription options?
- How do I edit existing subscription options?
- How do I remove a subscription option?
- Why are some of my subscription options locked?
- Where do the subscription options display?
- How can guests unsubscribe from my emails?
- How can I filter my database by subscription option?
- How can I manually subscribe a guest?
- How do I add/edit my privacy policy?
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Managing Housekeeping
7
- How do I add my housekeepers?
- How do I allocate a housekeeper to a property?
- How do I send my housekeepers their log in details?
- What does my housekeeper see when they login?
- How do I email my housekeepers their arrivals and departures?
- How do I archive a housekeeper?
- Adding / editing Housekeeper notes
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Managing Guest login
12
- How do I enable My Stay Planner, the in-built guest login?
- How do I add a page to My Stay Planner, the guest login?
- How do I upload a document in the guest login, My Stay Planner?
- How do I amend the welcome text in the guest login?
- How do I set my booking extras to display in the guest login?
- How do I impersonate the guest login for a particular guest?
- How does a guest log in to My Stay Planner (guest login)?
- How can a guest reset their password for the guest login?
- How does a guest pay an outstanding balance in the guest login?
- How can I add (property specific) other information in the guest login?
- How do I collect guest names, ages and gender on the booking form or guest login?
- How do I manage multiple brands in the Guest Login?
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Configuring Properties
43
- Overview : How do I add/edit my properties?
- Edit > Settings : How do I update my property details?
- Edit > Settings : How do I allocate an owner to a property?
- Edit > Settings : How do I allocate a housekeeper to a property?
- Edit > Settings : How do I update my deposit and balance settings?
- Edit > Settings : How do I enable, disable or archive a property?
- Edit > Settings : How do I re-enable an archived property?
- Edit > Settings : How do I block dates for a specified period?
- Edit > settings : How can I block dates or close a property?
- Edit > Settings : How do I change my start days for full week bookings?
- Edit > Settings : How do I enable short breaks?
- Edit > Settings : How do I set up my custom short break departure grid?
- Edit > Settings : How can I copy property settings to all properties?
- Edit > Web details: How do I amend my property descriptions?
- Edit > Custom text : How do I add custom text above my monthly calendar?
- Edit > Custom text : How do I add custom text above my online grid view calendar?
- Edit > Photos : How do I add/amend my property photos?
- Edit > Documents : How do I upload property attachments for emails?
- Edit > Maps : How do I set up map pins?
- Edit > Discounts : How do I add/edit discounts?
- Edit > Discounts : How do I copy a specific discount to one or more properties?
- Edit > Notes : How do I add property notes?
- Edit > Settings : How to create links to your property pages on your grid view and search results
- Edit: How to export property data
- Copy : How do I copy prices and short breaks?
- Copy: Copying price bands that overlap a year
- Copy : How can I copy all existing property settings to a new property?
- Property groups : How do I add property groups?
- Property types : How do I set-up property types?
- Amenities : How do I add/edit my amenities?
- Amenities : How can I apply amenities to multiple properties in one go?
- Booking and enquiry form fields : How do I set-up unique questions for my booking form?
- Regions : How do I add property regions?
- Display order : How do I change the order of how my properties display online?
- Chart display : How do I show more months on my availability calendar?
- Custom fields : How can I set up property reminders?
- Custom fields : How can I create property custom fields to store additional information?
- Custom fields : Where can I upload videos for my property web pages if I'm using the API?
- Property alerts : How do I view my property reminders/alerts?
- Price seasons : How do I set up and use price seasons?
- Price bands : How do I enable price bands?
- Current Discounts : How do I view a list of properties that currently have discounts running?
- Custom fields : How can delete (all) custom property fields?
- Configuring Price Planner 7
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Configuring Booking Extras
11
- How do I add my booking extras?
- How do I edit my booking extras?
- How do I remove booking extras?
- How do I archive any unused booking extras?
- How can I bulk update my booking extras settings?
- How do I inform guests of what booking extras are included in their rental?
- How do I hide, include or add on top of the rental price a booking extra?
- Adding a Booking Fee to a SuperControl Owner account
- Using Booking Extras to offer a flexible or non-refundable price
- Booking extra to only apply for a defined arrival day
- Using Booking Extras for early check-in or late check-out fees
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Managing Bookings
37
- How can I block dates or close a property?
- Payment reminders : How can I see my outstanding payments?
- Security deposit reminders : How do I know when damage deposits are due back to guests?
- Grid view : How do I customise my admin grid view?
- Add bookings : How do I add an admin booking?
- Booking sources : How do I add my booking sources?
- Customer ratings : How do I create a customer rating?
- How can I add notes to a booking?
- Cancelled bookings : How can I view cancelled bookings?
- Cancelled bookings: How do I cancel a booking?
- Cancelled bookings: How do I cancel a booking containing multiple properties?
- Cancelled bookings: How do I charge a cancellation fee?
- Cancelled bookings: How do I reinstate a cancelled booking?
- Cancelled bookings: How do I see my original booking value and measure revenue loss from cancelled bookings?
- How to Record a Payment or Refund made by Bank Transfer, Cheque or through an External Card Machine?
- Edit : How do I edit a booking?
- Edit : How do I move a booking to a different date or property?
- Edit : How can I add additional dates/properties to a single booking?
- Edit : How do I delete additional dates/properties from a booking?
- Edit : How do you allocate booking extras onto a booking?
- Edit : How do I add/edit the clean status on a booking?
- Edit : How can a third party agent add a booking then log in to view their bookings?
- Edit : How can I allocate a third party agent to an existing booking?
- Edit : How do I add a custom booking extra to a booking?
- Customer payments : How can I take a payment in a booking?
- Customer payments : How do I process a security deposit/refundable deposit?
- Security deposits : What does Suspend Refund mean?
- History & Correspondence : How do I send an email within a booking?
- History & Correspondence : How do I allow guests to accept my terms and conditions for ADMIN bookings?
- History & Correspondence : How do I create an email template that includes my terms and conditions?
- History & Correspondence : How do I send a guest the online payment link for their booking?
- Add reminder : How do I add a reminder to a booking?
- Website & source : How do you allocate a booking source to a booking?
- Owner payments : How do I view my owner payments for a booking? (AGENCY only)
- How to set up a refundable deposit
- History & Correspondence : How do I create a postal letter?
- Easily check your channel bookings on grid view
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Managing Enquiries
13
- How do I add an enquiry?
- How do I edit an enquiry?
- How do I generate and send a quote in an enquiry?
- How do I set-up how my property photos display on a quote?
- How do I add an enquiry form to my website?
- How do I create my own questions to ask on an enquiry form?
- How do I set enquiry quotes to expire after a certain time period?
- How do I add my enquiry sources?
- How do I set myself a follow-up reminder in an enquiry?
- How do I search my enquiries?
- How do I convert my enquiry into a booking?
- How can I view my enquiry statistics?
- How to I edit the enquiry form autoresponder / thank you page?
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Managing Guests, Emails and Auto Correspondence
15
- Email templates : How do I add/edit an email template?
- Email templates : Can I set-up attachments to be sent with my emails?
- Email templates : How do I add tags to auto populate information in my emails?
- Email templates : How do I hyperlink text in an email?
- Booking summary : Can I edit the booking summary autoresponse?
- Auto emails : How can I schedule emails to be sent automatically e.g. balance reminder?
- Auto emails : Can I limit automatic emails for certain properties?
- Auto emails : Can I add automatic emails to pre-existing bookings?
- Auto emails : How do I remove individual auto emails from bookings?
- Auto emails : How do I set up a notification for Owners of a Cancelled Booking?
- Auto emails: How do I send property specific attachments?
- Database : How do I merge duplicate guest records?
- Automatic Filing: How do I record a copy of any guest email replies in my bookings?
- Auto emails: Using Airbnb messaging from within SuperControl
- Exporting data from SuperControl when data is containing extended characters
- Managing GDPR 1
- Managing Vouchers/Offers 5
- Videos and Webinars 2