Please note:
If you use a payment processor you can now see payment logs for every card payment made within a booking.
At the bottom of the customer payments tab in each booking, you will see a new link Online processor log.
Due to the recent changes in the industry with stricter card laws and 3D Secure online regulations, we are naturally seeing higher payment declines.
We believe these new logs will help you to diagnose why a payment failed and enable you to resolve the issue quicker.
This guide includes explanations of the error codes that are specific to the payment processor you use.
Check error code below:
Error code 30000 - this indicates a field error.
The error data field returned will typically contain the name of the field that was deemed invalid. You will need to retry the request, ensuring all required fields have been submitted, and that all submitted field values follow Trust Payments’s specifications.
Error code 70000 - this indicates a payment was declined by the bank.
The guest should contact their bank in this regards or try another payment method.
Error Code 71000 - this indicates a soft decline was returned by the card issuer.
This has occurred because card issuer declined the request due to absence of Strong Customer Authentication (SCA). Retry the payment making sure to complete the SCA step and also ensure that the card is 3DS enabled.
Error codes 60010, 60034 or 99999 - this indicates there has been a problem processing the request and the final status is not known.
This can be due to a communication problem with a bank or third party. We would advise that you contact Trust Payment for further information.