How do I refund a payment with Secure Trading?
1. First you need to navigate to the booking. If you know the booking number you can enter this in the booking number search in the top right of the SuperControl pages.
You can also go to Bookings > Grid view. Once you load your grid you can click on the booking to take you into the main area for that booking OR you can go to Bookings > Search bookings and use the filter options to find your booking.
2. Next to a Secure Trading transaction click “Secure Trading refund”. Please note the amount you wish to refund cannot exceed the amount paid in the initial transaction.
3. Enter the amount you wish to refund and click ‘Process refund’.
4. A SUCCESS pop-up will appear, click OK.
5. Once the page refreshes you will see a refund transaction within Customer payments.
Always ensure your refunds include a Secure Trading reference number. This proves the transaction is successful. If there is no reference number then you haven’t completed the refund correctly. You can delete this and try again.