Recent updates
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How to enter descriptions in different languages
Updated onArticleYou can forward a description in different languages by selecting the required language from the drop-down menu.
Channels & (3rd party) Integration Channels Vrbo (HomeAway)
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How do I set up the Vrbo (HomeAway) integration with SuperControl (Full Integration)?
Updated onWorkflowFirst step is to contact Vrbo (HomeAway) to enable the integration at their side.
Once they have confirmed they will start working on this connection, log into SuperControl and go to Admin > Terms & Conditions. Ensure you have ALL boxes completed for terms and conditions, privacy policy and cancellation policy. Also make sure you have filled in your privacy policy and cancellation policy as plain text. In here, you can just copy and paste in your original text - please note all of these fields also need to be completed in order to activate the integration.
Channels & (3rd party) Integration Channels Vrbo (HomeAway)
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Adding an Admin booking
Updated onArticleThis article explains how to add an Admin booking. You would use this option to add a booking, if
- a customer contacted you directly and wanted to book
- you need to block off dates for any reasonBookings Managing Bookings Add a booking
Article also found in:
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Connecting to Independent Cottages
Updated onArticleIndependent Cottages is a website which has been established to fulfil three main aims:
- To allow holiday cottage owners to promote their self-catering holiday accommodation independently.
- To put the holiday maker in touch with the holiday cottage owner by providing a reliable, easy to use directory of holiday accommodation throughout the United Kingdom. Thus ultimately offering greater flexibility and choice.
- To provide a facility for promoting late availability offers for holidaymakers looking for that last minute break.
- Contact Independent Cottage first and sign up with them.
- If you want to list your properties with Independent Cottages, please first contact the SuperControl Support team using the email address [email protected].
We will enable the connection for you. - Once we have confirmed that the connection has been established, log into your SuperControl account and go to Integrations > Channel manager > UK wide > Independent Cottages.
Here you will see several URLs (website addresses).
Channels & (3rd party) Integration Channels Independent Cottages
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How do I cancel my SuperControl account?
Updated onArticleIf you no longer require SuperControl please contact [email protected].
My Supercontrol account & Troubleshooting My SuperControl account Leaving SuperControl
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Price planner - How to create a CSV file from the printable prices table
Updated onArticleYou can use the printable price table to create a CSV file, which can then be used to import the prices into another SC account.
1. Go to Properties > Edit > Price planner on the right > Go > click the Printable prices button
Using SuperControl Price Planner Prices
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Transferring existing reviews to other platforms
Updated onArticleIssue:
You have taken over a property and it has really good reviews in UpFront Review.
You are using a different system other than Supercontrol.
Issue:
You are leaving SuperControl and want to take the reviews you have received via UpFront Review to your new systemIs it possible to export the reviews and use them on your platform?
Answer:
No.
It is not possible to export reviews from UpFront Review and than use them on a different system.Channels & (3rd party) Integration UpFront Review UpFront Review
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SuperControl webinars
Updated onArticleThe support team deliver webinars designed to help you make the most of your SuperControl account.
It's easy to join one. Simply register your place, you will receive a reminder email an hour before it starts, click on the link and you can watch, listen and ask any questions you might have.
If you have any problems joining a webinar, take a look at these troubleshooting tips.
To see what's coming up next and register a place take a look at the webinars page on the SuperControl website.
My Supercontrol account & Troubleshooting Webinars SuperControl Webinars
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You can not publish your listing until you have confirmed your address
Updated onArticleIssue:
You see this error message while trying to connect a property to Airbnb.Channels & (3rd party) Integration Channels Airbnb