Recent updates
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How do I use TeamUp to import more than one iCal link into SuperControl?
Updated onArticleYou can only import one iCal link per property into SuperControl directly, however if you need more than one iCal link per property you can use a third-party tool such as Teamup.
Channels & (3rd party) Integration Integrations iCal
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Reviving your Airbnb listing
Updated onArticleMaintaining consistent visibility on Airbnb can sometimes prove challenging. This is especially true for listings that, for one reason or another, begin to underperform. Recognising this hurdle faced by many property owners and managers, SuperControl has taken a proactive step forward.
Channels & (3rd party) Integration Channels Airbnb
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List of tags available to pull data into email & SMS templates
Updated onArticleThese tags are being used to automatically add information to your emails that are booking / property specific and change with each booking. This allows for a generic email template to be created, which will be customised by the system before being sent.
Most of them are self explanatory, e.g. First name, Last name etc. Others might be a bit more obscure, e.g. Add property section.You find the tags by going to
new templates: Emails / Letters > Add > Tag
existing templates: Emails / Letters > Edit > Edit to the right of the letter > TagUsing SuperControl Guest Communication Everything SMS
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Integrating your TripAdvisor account with SuperControl
Updated onArticlePLEASE NOTE:
TripAdvisor are until further notice no longer accepting new connection requests.
They are also not converting "owner accounts" to "property management accounts".
If you have properties already connected to TripAdvisor, please contact them directly via [email protected] to check, if they can onboard further properties for you.Channels & (3rd party) Integration Channels TripAdvisor Vacation Rentals
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Why is the price on Booking.com not displaying as expected?
Updated onArticleThere could be a number of factors, which can cause your price not to display as you expect on Booking.com.
Things to check / do would be:-
Are you sending discounted rates?
If you have set up a discount, the rate we are sending to Booking.com will have been reduced by any applicable discount.
To check any discounts, go to Properties > Edit > Discounts to the right of the property > Go. You will need to scroll through the page to see all applicable discounts and their settings.
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Have you set an uplift?
If you have applied an uplift to the integration of a property with Booking.com your price will be raised (positive uplift) or reduced (negative uplift).
You can check the applied uplift in the channel manager.
Go to Integrations > Channel manager > International > Booking.com.
For the rates & availability (legacy) connection search for the property, then click onto the heading Rate options to the right of the property.
Channels & (3rd party) Integration Channels Booking.com
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Are you sending discounted rates?
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How can I import my manual prices into SuperControl?
Updated onArticleYou can import your prices from a CSV file directly into SuperControl.
Please email our Client Care team at [email protected] to enable this function in your account.
Using SuperControl Price Planner Prices
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How can I show my grid view calendar on mobile devices?
Updated onArticleYou can show the grid view calendar on your website on desktop computers as well as on mobile devices.
In order to show the grid view calendar instead of the default mobile calendar you need to include the option to the widget code.Your Website - Calendars & Co. Calendar & Booking Cart & Google Analytics Booking Cart
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XCover (Booking Protect)
Updated onArticleFor more detailed information about XCover please click here to visit their Partner Page on their website.
Channels & (3rd party) Integration Integrations XCover (Booking Protect)