Choosing a refundable deposit means you are collecting the money from the guest with either the deposit or the balance payment. The money is available to you should it become necessary to replace items or deal with damage to the property.
The refundable deposit needs to be actively refunded to the guest after their departure.
- To set up a refundable deposit up go to Properties > Edit > Go to the right of the property.
If you are asked to search for a property, enter the name and click Go.
- Scroll down to the section Booking details.
Enter the amount you want to collect:
- Select One off to charge the guest only once.
If you are offering long term rentals you might want to select Per week instead.
- Choose between collecting the refundable deposit either with the deposit (first guest payment) or with the balance.
Please note:
Do not use the option Use Security Deposit when setting up a refundable deposit.
- Scroll to the bottom of the page and click Save.
Tip
If you want to use the same settings or collect the same amount for all of your properties, go to the Booking details section. Click onto [ Apply to all properties ] for this section.
Select only the options you want to copy, in this case Refundable deposit and click Apply.
