1) Check for conflicting bookings

Go to Admin > Maintenance > Conflicting bookings

If you had added admin bookings to block dates (before connecting your channels), these may now conflict with the imported channel bookings.

Delete those old admin bookings so the channel bookings can show correctly.

2) Please ensure that all existing bookings are confirmed and that the rates and availability being transmitted to the channel are accurate.

For Agencies Only:

2) Go to Admin > Agents > Edit Agents

Make sure the commission and owner payment settings are correct.

Some channels send commission data automatically. For others, you’ll need to set up your own agent fee and add it manually to bookings. An example of this is VRBO. They do not send us the commission in the bookings.

👉 For detailed steps, see the full guide on agent settings and adding agent fees please see this guide.