Recent updates
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How do I enable a card to allow repeat payments?
Updated onArticle1. First you need to navigate to the booking. If you know the booking number you can enter this in the booking number search in the top right of the SuperControl pages.
You can also go to Bookings > Grid view. Once you load your grid you can click on the booking to take you into the main area for that booking OR you can go to Bookings > Search bookings and use the filter options to find your booking.
2. Ensure you have your guests address added in the booking then select your payment method.
Payment Processors Opayo (SagePay)
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How do I mass send emails to my database?
Updated onArticlePlease note our integration with MailChimp is no longer available.
Though you can still filter your Supercontrol Database and export the records and then import them into MailChimp to mass send emails.Using SuperControl Guest Communication Guest Database and Subscription Options
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Automatic Filing: How do I record a copy of any guest email replies in my bookings?
Updated onArticleThe Automatic Filing feature allows you to save a copy of any emails you send to your guests from outside of SuperControl to their booking history in SuperControl. It keeps the email trail between you and the guest in one place.
Using SuperControl Guest Communication Scheduling auto emails
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Xero : How do I export to my accounts software?
Updated onArticle1. Go to Integrations > Accountancy software export.
2. Select your Accounting package as "Xero" and enter in your Xero defaults:
Channels & (3rd party) Integration Integrations Accountancy software export
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How do I refund a payment with Opayo (Sage Pay)?
Updated onArticle1. First you need to navigate to the booking. If you know the booking number you can enter this in the booking number search in the top right of the SuperControl pages.
You can also go to Bookings > Grid view. Once you load your grid you can click on the booking to take you into the main area for that booking OR you can go to Bookings > Search bookings and use the filter options to find your booking.
2. Next to a Opayo (Sage Pay) transaction click “Opayo (Sage Pay) Refund”. Please note the amount you wish to refund cannot exceed the amount paid in the initial transaction.
Payment Processors Opayo (SagePay)
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How do I refund a payment with Trust Payments (Secure Trading)?
Updated onArticle1. First you need to navigate to the booking. If you know the booking number you can enter this in the booking number search in the top right of the SuperControl pages.
You can also go to Bookings > Grid view. Once you load your grid you can click on the booking to take you into the main area for that booking OR you can go to Bookings > Search bookings and use the filter options to find your booking.
2. Next to a Trust Payments (Secure Trading) transaction click “Trust Payments (Secure Trading) refund”. Please note the amount you wish to refund cannot exceed the amount paid in the initial transaction.
Payment Processors Trust Payment Processing payments
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The owner statement is showing a negative owner balance- what should I do?
Updated onArticleWhere a property owner has a negative balance caused by expenditure on their property, you may need to receive payment from them.
This video illustrates how you can simply resolve negative statements.
Agency Agency Owners - Statements, payment runs, expenses, etc.
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Allocating booking fees as commission or due to the owner
Updated onArticleWhen it comes to the financials there are 3 different ways in which you can set-up your booking fees.
Whether you:
- Pay the booking fee to the owner
- Pay the booking fee as a commission to yourself as the agency
- Charge the booking fee as an expense to the owner (so they are payed the booking amount less your commission and the booking fee.)
Agency Agency Owners - Statements, payment runs, expenses, etc.
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Agency training video list
Updated onArticleAgency Agency Videos
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Agency Learning Lab - The Potential of Booking Fees.
Updated onArticleShould my agency charge a booking fee? How much can I charge? How does it work? If these questions happen to be on the tip of your tongue, this learning lab article is for you.
Incorporating a booking fee can unlock a new revenue stream for your business, and with oodles of functionality on offer through SuperControl, you can customise this added fee to work best for you.
We explore the benefits of incorporating a booking fee, the methods of implementing this and how to pay booking fees as commission. We also go into real examples of how booking fees can result in additional revenue and minimise your loss through cancellations.
Agency Agency Agency Learning Lab