Recent updates
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Premier Cottages
Updated onArticlePremier Cottages is the finest collection of four and five star graded self-catering accommodation in the British Isles and Ireland, run by holiday cottage owners, passionate about providing fantastic holiday experiences. It is an independent organisation for holiday cottage owners, who jointly market their cottages for guests to book direct. Premier Cottages has the leading collection of award-winning cottages at both regional and national level, with an industry-beating “all-inclusive” policy – there are absolutely no booking fees, and no extra charges for items that often incur additional cost, such as bed linen and making, barbecue gas and coal, or logs for the fire. Many Premier Cottages’ owners live close to their cottages, and are committed to providing guests with a personal service to ensure they have a great holiday.
Channels & (3rd party) Integration Channels Premier Cottages
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What is RemoteLock?
Updated onArticleManaging the keys to one or numerous properties can be a hassle. From lost keys and locked out guests to granting secure access to the right people for the right places, these little bits of metal can be very ineffective and time-consuming when looking after multiple properties. RemoteLock can handle your 'keys' through a single, easy-to-use dashboard meaning you can say goodbye to lost keys and the locksmith!
Channels & (3rd party) Integration Integrations RemoteLock
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How can I reconcile transactions?
Updated onArticle1. Go to Agency > Reports > Reconcile bank.
2. Enter the date you would like to reconcile to and click Filter.
3. This report will give you a full list of payments and commission to allow you to reconcile correctly with your bank.
Agency Agency Commission reporting & reconcile payments
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Adding your calendar to LetsGoSelfCatering.com (ISCF)
Updated onArticleLetsGoSelfCatering.com is a part of the Irish Self Catering Federation
The Irish Self Catering Federation (ISCF) is the national body recognised by Fáilte Ireland to promote and develop the interests of the self catering sector in Ireland.
You can embed your SuperControl calendars directly on to your LetsGoSelfCatering.com listing.
Channels & (3rd party) Integration Channels LetsGoSelfCatering.com / Irish Self Catering Federation(ISCF)
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Brexit Impact - Understanding cross-border Fees
Updated onArticleAs of the 15th of October 2021, all transactions between the UK and EEA (European Economic Area) countries will change. The UK is no longer part of the single EEA trading zone, and as a result, the cross-border fee will now apply to transactions from the UK to the EEA and the EEA to the UK.
Payment Processors Working with payment processors Further information
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HolidayRentPayment 3DSecure- Recent issues, upgrades and troubleshooting.
Updated onArticleThis article includes everything you need to know about:
- The previous issues you may have faced recently when taking payments
- The reason for these changes and updates
- Troubleshooting future payment failures
Please read the full article so you can gain a full understanding as this will help you to diagnose any current 3DS payment issues before needing to create a support ticket.
You can also click here to view our recent blog on Payments, Authentication and Security: Understanding 3DS. This will help to understand the importance of these recent changes and the benefits they have on security risk and fraud.
Payment Processors HolidayRentPayment (Yapstone) Setup & general information
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Opayo 3Dsecure- Recent issues, upgrades and troubleshooting.
Updated onArticleThis article includes everything you need to know about:
- The previous issues you may have faced recently when taking payments
- The reason for these changes and updates
- Troubleshooting future payment failures
Please read the full article so you can gain a full understanding as this will help you to diagnose any current 3DS payment issues before needing to create a support ticket.
You can also click here to view our recent blog on Payments, Authentication and Security: Understanding 3DS.
Payment Processors Opayo (SagePay) Setup and General information
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How do I list my properties on Not in the Guidebooks?
Updated onArticleClick here to see an introduction and find out more on Not in the Guidebooks.
This integration is a two way API connection.
From SuperControl we send:
- Rates; Including default extras, discounts & uplifts specifically for Not in the Guidebooks.
- Availability
- Static content such as; Properties, photos, capacity, Room/Bed configurations & Amenities.
Not in the Guidebooks write their own bespoke specialist descriptions about your property on their site so they do not pull these from SuperControl.
Channels & (3rd party) Integration Channels Not in the Guidebooks
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How do I change payment processors?
Updated onArticleIf you would like to change from payment processor to another or cancel your integration follow these instructions. Make sure you have your account number to hand and all guests have paid in full as once deactivated, if a guest has only paid one payment, the second payment will not go through. The guest would need to make an alternative payment to the property owner.
Payment Processors Working with payment processors Further information
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How do I set up the Farm Stay integration with SuperControl?
Updated onArticle1. To set up integration with SuperControl, you must first connect your FarmStay account to your SuperControl account. To do this, go to your profile:
Channels & (3rd party) Integration Channels Farm Stay UK