Recent updates
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What is the SuperControl API and how do I enable it?
Updated onArticleThe API is a sophisticated feed that allows you to offer a more customised way of displaying your property information from SuperControl on your website.
Build a search form using region and property type, create your own search results or build a property information page where all information is pulled from SuperControl. It could feature prices, photos, maps, testimonials, descriptions, location information, custom search amenities and additional custom fields.
Channels & (3rd party) Integration SuperControl API Using the SuperControl API
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SuperControl guide to PSD2
Updated onArticleOn 14 September 2019, new legislation called Payment Service Directive 2 (PSD2) will come into effect – aiming to reduce fraud and make online payments more secure. This means that when charging (or authorising) a card that is not physically present, or when charging cards remotely, you’ll have to perform Strong Customer Authentication (SCA).
This new level of security involves improvements to 3D security (3DS). 3D security has been in place for years, it is the part of the online checkout process where you sometimes must enter a password in a small window served directly by your bank. With these changes you will sometimes be asked for an additional security step, usually a code sent to your phone by SMS.
Payment Processors Working with payment processors Further information
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How do I add and pay my suppliers?
Updated onArticleThis video below also includes how to set-up scheduled payments against a supplier.
Agency Agency Owners - Statements, payment runs, expenses, etc.
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How can I search lead time by property?
Updated onArticleBooking lead time is the period of time between when a guest makes a reservation, and the actual check-in date. If a guest makes a reservation on 1 March and the check-in date is 30 March, then the booking lead time for that reservation is 30 days.
Using the booking search you can quickly export data to Excel and create reports using Pivot tables.
Reporting & Accounting Reporting and analysis Statistics
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How can I adjust my reconciled bank balance?
Updated onArticleIf you have reconciled your accounts up to a certain date but there is an outstanding balance due to payments made outside using SuperControl, you can amend the brought forward balance using the Reconcile bank report.
Agency Agency Commission reporting & reconcile payments
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What does my housekeeper see when they login?
Updated onArticle1. Go to Admin > Housekeepers > Edit housekeepers.
2. Click "Edit" next to your housekeeper.
3. Click Impersonate. This will allow you to impersonate your housekeeper login to see what they will see.
Using SuperControl Housekeepers Using Housekeepers
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General Data Protection Regulation (GDPR)
Updated onArticleGDPR (General Data Protection Regulation) is a European law which affects all businesses and how they use personal data. The regulations are extensive but are essentially all about giving consumers (ie your guests) more control of their own data.
General Information Data protection GDPR
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Agency Learning Lab - Managing your Month-End Payment Run: Best Practice
Updated onArticleFor agencies, the monthly payment run can pose a range of intricacies, with differing fees being transferred to multiple stakeholders. SuperControl can help you streamline this process with a variety of helpful tools on offer to support you.
Below we have outlined the best process to follow when managing your owner payment run:
- First, you should pay your owners the money that is due to them in their statement found in Agency>Commission Statement. You can spot-check bookings either in the statement or in the 'Owner Payments' tab within a booking.
- Next, you should pay off any supplier statements so that monies deducted from owners that are linked to suppliers are correctly marked as paid to the relevant provider of the service. You can access the supplier's statements in Agency>Edit Suppliers/Statement.
- Once owner and supplier payments are made, you can then move on to paying yourself the commission accrued from bookings so that these amounts can be reconciled with the bank. This section is found in Agency>Commission Statement>View Payments.
- Finally, once your owner, supplier and commission payments are all correctly marked off you can then match this up to your bank statement with our Bank Reconciliation report found in Agency>Reports>Bank Reconciliation.
Please check out our video below demonstrating in detail each of the steps in the process:
Agency Agency Agency Learning Lab
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Going Live with SuperControl
Updated onArticleOnce you have set up your SuperControl account, entered your property information, pricing and any future bookings, you are ready to start taking bookings.
Your calendar and booking pages
There are lots of ways you can display SuperControl on your website. The standard calendar view makes it easy for your guests to see at a glance what's available and what's booked. To create a consistent user experience throughout the booking process, we take the design of your website and apply it to your SuperControl booking pages. You can customise your calendar colours to complete the look. Then you add the calendar to your website.
Now, when a visitor to your website wants to book, it's easy. Just a 3-step process and they're done.
Getting Started / Onboarding Getting started Going live with SuperControl
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How do I mass send emails from within SuperControl?
Updated onArticleYou can send bulk emails to those who have booked through SuperControl or you can send a mass email via Mailchimp, for instructions click here.
Using SuperControl Guest Communication Scheduling auto emails