Please note:
If you use a payment processor you can now see payment logs for every card payment made within a booking.
At the bottom of the customer payments tab in each booking, you will see a new link Online processor log.
Due to the recent changes in the industry with stricter card laws and 3D Secure online regulations, we are naturally seeing higher payment declines.
We believe these new logs will help you to diagnose why a payment failed and enable you to resolve the issue quicker.
This guide includes explanations of the error codes that are specific to the payment processor you use.
You can search for Opayo error codes by using the following link and searching for the error code that is shown on the payment logs for the booking : https://www.opayo.co.uk/support/troubleshooting/error-code
What does the 4006 Error mean for Opayo (Sage Pay)?
When processing a card payment using Opayo (Sage Pay) do you receive the following error:
"4006 : The TxType requested is not supported on this account."
If yes, follow the instructions below:
Send the below email to [email protected]
Copy and paste the text below into your email and enter your vendor name in the space specified.
Vendor name: ENTER YOUR VENDOR NAME HERE.
Please can you ensure all these functions are enabled on my account as I have just received the following error: 4006 : The TxType requested is not supported on this account.
- AUTHENTICATE
- AUTHORISE
- CANCEL
- REPEAT
- DEFERRED
- REPEATDEFFERED
- 3D SECURE
Kind regards,