Airbnb have introduced the ability for you to charge pet fees to your bookings.

To set up an Airbnb pet fee in SuperControl follow these steps:

1. Go to Integrations> Channel Manager> International> Airbnb. Click the property reference of the property you want to add a fee to.

You can add your Wifi name and password to your listing for your guests. It will show in the amenities section.

1. To do this go to Integrations> Channel Manager> International> Airbnb. Click the property reference of the property you want to add the Wifi info to.  

2. Under the Basic details tab you will see Wifi name and Wifi password fields.

Enter your details and save at the bottom of the page.

If you don't have Wifi enabled as an amenity, you need to enable this first to be able to enter your details.
Click the enable link and it will forward you to the page where you can do this.

3. For this information to then be seen by your guests you need to follow this next step if you haven't done so already.
Airbnb have introduced a new Wifi verification process, you need to follow the steps here. The verification process tests your Wifi speed and adds the speed results to your listing page. This way you can help guests decide, whether your offered accomodation suits their needs.
Check out Airbnb's help guide for full info here. 

You can now select scenic views from your property and these will show under the property amenities.

1. To add these go to Integrations> Channel Manager> International> Airbnb. Click the property reference of the property you want to add the scenic views to.  

2. Under the Basic details tab scroll down to Views.

3. Tick the Views and save at the bottom of the page.

This is how they will display on your listing:

Airbnb now enable you to set a non-refundable discount rate and give your guests a choice between a refundable booking or a non-refundable booking.

To add a non-refundable rate to your listings:

1. Go to Integrations> Channel Manager> International> Airbnb. Click the property reference of the property you want to add the non-refundable rate discount to.  

2. Go to the Booking settings tab, choose your discount rate from the drop down menu and save at the bottom of the page.

This is how it looks to the guest:

Airbnb enables you to set automatically blocked availability before and after bookings for preparation time. For instance, you may require a 48-hour window between guests for enhanced cleaning. 

1. To do this go to Integrations> Channel Manager> International> Airbnb. Click the property reference of the property you want to add preparation time to.  

2. Under the Availability tab click on the Preparation time drop down menu, you can choose between the settings available then save at the bottom of the page. 

This will apply to new bookings made from the date of change. 

If you allow 16+ capacity for your property(s) and have per person pricing in SuperControl, previously Airbnb always took the maximum capacity price (16 person price) regardless of how many guests were selected. Now you can choose which per person price to send for 16+ guests. 

1. To do this go to Integrations> Channel Manager> International> Airbnb. Click the property reference of the property you want to alter capacity pricing for.  

2. Under the Rates tab go the Send rates for setting and select 16+.

3. You will now see a new setting automatically appear underneath. From the drop down you can select which price you want to use from your per property pricing in your price planner for the 16+ price. 

4. Save at the bottom of the screen. This will update to Airbnb almost instantly.

Previously there were some complications with the way Airbnb listed the property address on some listings due to the textual address being different from the Latitude/Longitude. 

1. We have added a new pin map for you to fine tune the location of your property before it is sent to Airbnb. When onboarding new properties you should check/move the pin so that it sits where your property is on the map. 

You will find the "Location" tab under the Airbnb data page for each listing if you go to Integrations > Channel manager> International > Airbnb > Click on the property reference > Location. Or alternatively, Properties > Edit > Airbnb Data > Location.

2. Your Latitude and Longitude should already be populated automatically if you have an address in your property settings. All you need to do is move the pin to the exact point of where your property is and click Save. 

2. You won't be able to move the pin outside the circumference of the circle showing. This is to prevent it being pinned to far away from the actual location of the property.

For information how to create an amenity, please see this help centre article.
For information how to allocate (map) an amenity to a channel, please check this help centre article

Airbnb now require photos to be assigned against each accessibility amenity in order for them to show on your listing. If your property has accessibility amenities you need to map these from SuperControl and assign photos to each specific amenity before they will appear.   

To enable accessibility features on Airbnb through SuperControl:

1. Go to Properties > Edit > Photos. Underneath each photo that represents an accessibility feature, assign the right amenity from the Airbnb Accessibility drop down menu.  

Remember to Save each one. 

2. Now you have assigned the amenity to the photo you need to enable the amenity by going to Properties > Edit > Amenities. In the Airbnb category click on the amenities you want to enable... 

and make sure to Save at the bottom of the page. You can also copy to all properties if you have multiple with the same accessible features. 

3. Once you have completed both steps, your amenities will now show on Airbnb. You can check they are enabled by either checking the listing or by going to Channel Manager > International > Airbnb > click the property reference of the property you want to amend.

Click on the Amenities tab and you will see Accessibility:

You will be able to see which amenities are enabled and which are not. You will also be able to click through to the right page to complete the action if you have only done one step of enabling the amenity. 

This is how they will show on your listing:

Click here to view Airbnb's accessibility guide for more information.

For the integration of properties already listing on Airbnb we have created a new onboarding too to establish the connection between SuperControl and Airbnb.
For a short period we did request you send us your Airbnb listing ID's in a ticket and wait for our support team to action this on your behalf. Now you can take control again and connect your existing listings independently whenever you want!

1. Go to Integrations > Channel manager > International > Airbnb.

Choose the property you want to connect and click Start.

2. Select Connect to existing listing.

3. Your Airbnb account/s will show in the pop-up, if you are already connected to Airbnb.

Make sure you select the right account, then select the listing you want to connect that corresponds with the SuperControl property.

4. Select the Sync you want your property to be on.
N.B. You can change the sync once the listing is created, should you change your mind. 

Click Connect.

If you are syncing full content from SuperControl, the listing build will go through several stages It will be stopping at any point, where there is missing information. You will be guided to fix/add any missing information as required. Once all information necessary has been provided, the listing will be automatically linked and turned on.

If you are syncing rates & availability only, your property in SuperControl will check for pricing and availability, if this is populated then the listing will be automatically linked and turned on.

Additionally, we have added a new listing management function to the tool.

You can use this function to update the Sync on your listing from Rates & Availability to Full content and vice versa, and to also disconnect or delete your listing.

Watch our short video below to see the connection of existing listings in action!

Airbnb has recently made notable updates on how you can position your properties on its platform.
They have added new character limit restrictions for property names and descriptions. From the 05.07.2022, the new limit will be 50 characters (max) for the Property name and 500 characters (max) for the property Listing description. 

If your account has been detected as exceeding these limits you will see in your account under Integrations > Channel manager > International > Airnbnb that you have warning messages asking you to update your listing.

Simply click "Fix" and it will take you to the Description tab of the Airbnb data page of that property where you will need to trim your property name and/or description to meet the expected limit.

Your listing is not affected whilst these errors appear, it just means that if you make an update in the property name or listing description field before meeting the character limit, these changes won’t update in Airbnb.

Why has Airbnb made this change?

Airbnb are focusing on listing optimisation. They are aiming for hosts to utilise the description categories to better structure the appearance of the listings. 

In SuperControl under the Airbnb data page for each property in the Description tab you will see the different categories..

Airbnb is encouraging its property providers to split descriptions into these categories. They display each category under specific headers to make your listing more attractive and therefore help booking conversion, which can never be a bad thing! 

The categories are as follows:

• The space: Provide information about what makes your space unique. 
• Guest access: Let guests know what parts of the space they can access.  
• Guest interaction: Tell guests if you’ll be available to offer help during their stay. 
• Neighbourhood: Let guests know what your neighbourhood is like and what makes it unique. 
• Getting around: Tell guests if your listing is close to public transport (or far from it). You should also mention parking options if applicable.  
• House rules: List the rules of your property.  
• Other things to note: Let guests know about further notable details that might impact their stay. 

You can also check out Airbnb's help article here on a guide to writing for your listing.

Airbnb has recently updated its homepage layout, with property categorisation taking centre stage.  

So, how do you appear in searches for these new categories? 

Homes in each category go through a formal curation process. Airbnb evaluates millions of active listings using machine learning to analyse titles, descriptions, photo captions, and guest reviews. It’s important to ensure your listing info is up to date and complete. Your listing can appear in multiple categories.  

If your house with a big kitchen is a few minutes from a lake, your listing may appear in the Chef’s Kitchen Category and the Lake Category—in addition to search results for its destination. Here are four things you can do to make your listing shine: 

1. Highlight what makes the place unique with high-quality photos. Descriptive pictures taken by a pro or smartphone can help the listing appeal to guests. 

2. Review the list of amenities and features—and check for anything new. Add everything the place currently offers, keeping in mind popular amenities guests want, so it ends up in the relevant categories. 

3. Take the Wi-Fi speed test. Reliable internet access can reassure guests that they’ll be able to work and communicate online as needed during their stay. 

4. Consider whether your listing is accessible to all travellers. Add photos and details of accessibility features, such as step-free entrances and wide doorways, that make it inviting to guests with diverse needs.