When sending an email manually in a booking or setting it to send automatically, the email may not be received by the guest.  There may be several reasons for this.

• The email address is incorrect
• The guest's email inbox is full
• The email has gone into the guest's junk mail or spam folder
• The guest has blacklisted your email address

In the first instance contact the guest to ask if any of these reasons are the case.  

If there is not a problem, check with the person(s) who is responsible for looking after your website or emails.

If there is no issue on either side, email [email protected] to ask if the email has been sent or if there is a problem on our side.