Please note:
Remember to plan your pages before you start, as they will appear in the order that you add them in.
You can not re-order them later.
1. Go to Admin > Guest Login.
Please note:
The guest login is also called My Stay Planner.
2. Click Welcome content.
3. Enter the content to be included on the home page of your guest login.
4. Tick Enabled to set the welcome text live within the guest login and then Save.
Tip:
You want to make this inviting!
It will be the first thing your guest will see as soon as they log in. Keep it short so it doesn't push the booking detail too far down the page.
- Go to Admin > Guest Login.
- Click Add new page.
This will open a new page, where you can add your content.
- Enter a Title for the page.
- Select a language from the drop-down menu, if you want to create different language versions of your content.
Tip:
Creating content in other language will enable foreign guests, who do not speak English, to understand the information provided.
- Add you content.
- Tick Enabled to set the page live (make it visible) within the guest login.
- Click Save.
Please note:
You can leave Enabled next to the Save button unticked for any pages that you are still working on.
You can see in the Pages section, which pages are currently enabled or disabled.
The pages will appear on the left hand side, when the guest logs in.
You can add photos or images to your pages in the Guest Login by following this video.
You can easily add videos hosted on YouTube to the Guest Login. The following video explains the process.
- Go to Admin > Guest Login.
- Click Upload document.
- Enter a Title for the document.
- Click Choose File.
- Navigate to the file you wish to upload from your computer and click Open.
- Tick Enabled to set the document live within the guest login.
Tip:
You can always leave it disabled for the time being and enabled at a later date.
- Click Save.
It will appear in the Files section at the bottom.
When the guest logs in, the document will appear on the bottom left hand side, in the Useful information section. Property specific documents will be shown in the bookings section, if it relates to the property which the guest has booked.
You can also add your documents to categories too.
1. Go to Admin > Guest Login.
2. Click Add file category.
3. Enter a Title for the file category.
4. Add a number for page order, for example if you want to add multiple file categories and you want this one to show first, add 1 in the box.
5. Then Save.
It will appear like this back on the guest login home page:
Now when you add a document under Admin> Guest login>Upload document, you can select a category for it to be categorized under.
Make sure to Enable and Save.
If you have already uploaded files and want to add them into categories after, you can do this by going to Files> Edit> Choose category and Save.
This is how files in categories will appear in the guest login:
You can delete categories by going to File categories> Edit>Delete>Save.
If you wish to delete or replace a Guest Login file, simply go to Admin- Guest Login and click 'Edit' next to the file concerned. You can then delete that file, and then, if required, upload an updated version instead as a new file.
You can upload documents that are specific to each property. These will only show in the guest login when the guest has booked the relevant property.
The following video shows how to upload both generic and property specific documents.
You can add a Youtube Video to the Guest Login, following this guidence:
In addition to uploading property specific data using documents you can also add content using custom fields. This is especially useful because you can merge the same content easily into auto emails.
If you have key box or lockbox codes which you regularly change, this is a good option to share the information and keep it up-to-date.
- Go to Properties > Custom Fields.
- Type in the Field Name, select the Field Type, make sure to tick the option to show the custom field for the Guest Login and then click Add New.
- To enter the information, go to Properties > Edit > Web details -> Custom Fields > Go.
- Scroll to the section with the heading of the custom field Add in the relevant information
- Click Save.
When the guest logs into In My Stay Planner (the guest login), they need to click onto Booking details to see the full information about their booking.
Under the tab Other information, the custom field data that had previously been added will be shown.
In My Stay Planner, the in-built guest login, you can give guests the opportunity to select booking extras for their stay. This is a great way to up-sell and allows the guest to choose, if they’d like to add any extras after they’ve booked.
- Go to Properties > Booking extras.
- Click the cog to the right of the booking extra and select Edit.
- Make sure that the option Show in guest login is set to Yes.
- Click Save.
In the booking extra overview the column Guest login shows, which extras will be showing in the guest login and which won't.
The guest will be able to see the booking extras by clicking on Booking details, and then selecting the Booking extras tab.
The guest can select the quantity and the price will be added to the booking balance.
Clicking the Home button on the left will allow the guest to use the Pay button for the booking to pay the additional cost directly online.
You may have multiple locations or brands within your business. With SuperControl you can add multiple "sites" to manage these brands and provide specific information within the Guest Login.
The video below shows you how to add brand specific information to the Guest Login.
Also read the article on you can also upload the relevant logo for each site.