Recent updates
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Hometogo
Updated onArticleChannels & (3rd party) Integration Channels Hometogo
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How do I take a payment via Opayo (Sage Pay)?
Updated onArticle1. First you need to navigate to the booking. If you know the booking number you can enter this in the booking number search in the top right of the SuperControl pages.
You can also go to Bookings > Grid view. Once you load your grid you can click on the booking to take you into the main area for that booking OR you can go to Bookings > Search bookings and use the filter options to find your booking.
2. Ensure you have your guests address added in the booking then select your payment method.
Payment Processors Opayo (SagePay)
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PriceLabs: How do enable it?
Updated onArticlePriceLabs is an innovative and easy to use revenue management solution for vacation and short term rentals. Over the last few years they have perfected the art and science of vacation rental pricing to give you the best rate possible for every night. Their data-driven pricing approach scans your market for supply and demand trends to automate pricing, while at the same time giving you many customisation options to suit your needs. So no more worrying about the competition, or wrestling with the calendar for hours.
Channels & (3rd party) Integration Integrations PriceLabs
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How do I take custom payments and make custom refunds?
Updated onArticle1. If your guest would like to pay part of the balance, you can take a custom payment using the 'custom payment' section found under the Customer Payments tab to the bottom of any booking.
Payment Processors Working with payment processors Processing payments
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ACT Studios: Professional photography supplier
Updated onArticleUsing high quality photos and providing an experience before people even book is more important than ever. This applies to images used on your own website and on your listings on sites like Airbnb and Booking.com. We're working hard to make that easier for you by developing a way to distribute photos to your listings on all of the sites in our channel manager.
ACT Studios provide professional photography, interactive walk-through tours, aerial video and more. It costs just £395* for photos and an interactive walk-through tour of your first property. What they do is simple to use and they have local photographers covering the UK - all selected for their talent, experience and professionalism.
*Price correct as at May 2020
Channels & (3rd party) Integration Integrations Marketing tools
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How can I customise my Voucher PDF Template
Updated onArticleUsing the 'Custom Background' settings when generating a voucher code allows you to upload a custom background for your PDF vouchers. This ensures that your vouchers reflect your business branding.
Bookings Vouchers & Special offers Working with vouchers
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How do I disable my pop-up blocker?
Updated onArticleFor instruction how to turn off the pop-up blocker in your browser, please, select it from the list below.
My Supercontrol account & Troubleshooting Troubleshooting SuperControl account
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Why can't I archive an owner?
Updated onArticleIf you are trying to archive an owner in SuperControl and it's showing that you cannot archive them due to 'owed funds', it is important to ensure all Supercontrol payment entries are up to date in the statement.
Agency Agency Owner - Settings
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How can I report on commission taken on specific booking extras?
Updated onArticle1. Go to Agency > Commission codes.
2. Enter a name e.g. Dogs (the name should match your booking extra that you take commission for). If you integrate with Sage accounts you may also want to add a nominal code.
3. Click Save.
Agency Agency Booking extras
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How do I clear my cached data?
Updated onArticleYou may find that some updates you make in SuperControl do not immediately update on your website. If this is the case you may need to clear your browser cache in order to see these changes.
My Supercontrol account & Troubleshooting Troubleshooting SuperControl account