Recent updates
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How do I interpret the Income transfer report?
Updated onArticleThe purpose of this report is to allow you to see any payments received, refunds made and forecast how much money you are due.
Reporting & Accounting Reporting and analysis Statistics
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How can I view statistics for my repeat bookings?
Updated onArticle1. Go to Statistics > Repeat bookings.
2. You can filter by all properties or filter statistics for a specific property. Select your date range and click Filter.
3. You will now see percentages on “First time customers”, “Customers with bookings in previous years” and “Customers with multiple bookings this year”.
4. To view further information on each percentage, click the link and you will be directed to a page that’s displays the relevant bookings.
Reporting & Accounting Reporting and analysis Statistics
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Why am I getting calendar connection issues via API?
Updated onArticleYour IP could be getting blocked by our Web Application Firewall because you are sending SQL injection code to our filter3.asp API. Some examples:
- siteID=561&orderby=sleeps_prop&availSearch=1&sleeps=0&datevar=1&numbernights=%2f%2a%2a%2fcOnVeRt%28int%2c%28char%2833%
29%2bchar%28126%29%2bchar%2833%29%2b%28char%2865%29%2bchar%2866%29%2bchar%2867%29%®ion=0&startdate=23-12-2016&splitPage=200
- siteID=561&orderby=sleeps_prop&availSearch=1&sleeps=0&datevar=1&numbernights=3&&BeNChMaRK%282999999%2cMD5%28
NOW%28%29%29%29=®ion=0&startdate=23-12-2016&no_price_err=1&splitPage=200
In order to fix this your web developer will need to sanitise the data before sending requests to the SuperControl API.
Channels & (3rd party) Integration SuperControl API Using the SuperControl API
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Why is a property not showing in my availability search results?
Updated onArticleHave you checked that the property settings are correct? Going through this checklist will help to diagnose most causes as to why properties are not displaying as you expected in search results.
Your Website - Calendars & Co. Calendar & Booking Cart & Google Analytics Calendar
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Licence summary : How do I add more licences to my account?
Updated onArticleYou can now add licences in SuperControl. If you are using AGENCY, please contact [email protected] for them to add your licences.
General Information Licence, logo, detail & T&Cs Licences
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How do I set up Dineindulge as a booking extra?
Updated onArticle1. Go to Properties > Booking extras
2. Type the "Extra name" and click "Next" to fill in the Booking extras summary screen. Once completed click Save.
Bookings Booking extras Working with booking extras
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What is Dineindulge?
Updated onArticle“The Private Chef Experience for Everyone” . Dineindulge offer a unique & truly special private chef experience brought direct to you. Combining a personal chef hire service with restaurant quality cuisine, Dineindulge is designed to be affordable, accessible & simple to book for anyone across the UK.
Channels & (3rd party) Integration Integrations Dineindulge
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YourWelcome : How do I enable it?
Updated onArticleYourWelcome is a touchscreen tablet designed for self-catering properties and vacation rentals. It replaces the need for a paper welcome pack, providing information about your property and personalising your guests’ experience.
Simply add a welcome message, recommendations and information about the local area; video guides, written instructions and photos to explain how to use appliances in your holiday lets, and more.
Once you have integrated it with your SuperControl account your bookings, including guest details, start dates and length of stay will pull across into the tablet. So when your guests arrive and switch on the tablet they will receive a personalised greeting with no extra effort from you.
Find out more: https://www.yourwelcome.com/
Channels & (3rd party) Integration Integrations Marketing tools
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Database : How do I merge duplicate guest records?
Updated onArticle1. Go to Database > Merge duplicates.
2. Select how you would like to display your duplicates and click Go.
Using SuperControl Guest Communication Guest Database and Subscription Options
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PriceLabs : How do I disable it?
Updated onArticleThere are two options to disable PriceLabs.
In both cases you should also disable the connection in PriceLabs.
Channels & (3rd party) Integration Integrations PriceLabs