Recent updates
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Chart display : How do I show more months on my availability calendar?
Updated onArticleChart display lets you set how far into the future your customers can view the availability calendars. It also shows how many months at a time will load (only relevant for the monthly calendar integration).
Using SuperControl Properties Display settings
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Applying default booking extras to different channels
Updated onArticleDo you need to apply different default booking extras for different channels? Well now you can!
For example, this feature may be useful if you wish to charge a different booking fee to guests depending on the channel's own fees charged to you.
Channels & (3rd party) Integration Channels Channel overview
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New Expedia booking layout
Updated onArticleWe have adjusted the layout of Expedia bookings slightly to show you how the SuperControl Channel Service Fee will be itemised. Your default booking extras will now show the price including the uplift you have set within your Expedia settings in SuperControl.
Below is an example of a booking where there is a 25% Expedia uplift.
Please note in this example, the original SuperControl price is £100. Scroll down for a breakdown of how the figures are created:
Channels & (3rd party) Integration Channels
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How do I add commission to booking extras?
Updated onArticle1. When you have added your properties, simply enter your commission settings per booking extra in one simple step. Go to Properties > Booking extras.
2. Click on your booking extra name.
Agency Agency Owners - Statements, payment runs, expenses, etc.
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What if I have a development request?
Updated onArticleAt SuperControl we learn, we care and we deliver. So if you have a suggestion of how SuperControl can be made simpler, or a development request we'd love to hear it! This is how your request will be processed:
- Raise your request or suggestion to a member of the Client Care team.
- If it is a valid request that will benefit the majority of SuperControllers, it will be passed on to our Product Manager.
- Our Product Manager will then consider your suggestion. SuperControl uses feedback directly from you to make our product better. We categorise suggestions to enable us to strategically plan changes based on the level of importance to our overall client base.
- The Product Manager will email you with a decision and an approximate timescale until completion.
- The Client Care team will notify you when the request has been completed.
My Supercontrol account & Troubleshooting Troubleshooting SuperControl account
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How can I import all my guest details into SuperControl?
Updated onArticleIf you’re new to SuperControl and you want to import your guest database into SuperControl follow these steps. The document should be created in Excel which will allow you to save the file in the correct format.
1. Ensure your data is formatted to the exact requirements from the table below.
- The columns should match and be listed in the same order as below.
- The columns must be filled in as much as possible. If any columns are blank you will need to add a blank space.
- You must use a specific data type for the ISO country codes and Subscribed fields. See notes below.
Getting Started / Onboarding Getting started Importing existing data into SuperControl
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What is the UpFront Review process?
Updated onArticle1. The guest who placed the booking will receive an email requesting that they place a review.
Channels & (3rd party) Integration Integrations UpFront Reviews
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How do I resend an UpFront Review request to my guest?
Updated onArticleThe current process for sending a review is:
1. Review request gets sent x number of days post departure (depending on the settings you have created).
2. If no review is left for 7 days, SuperControl will automatically send a reminder.
3. If no review is left and last email was sent two or more days ago then you can manually resend a review request from within the booking. To do this follow these instructions:
1. Navigate to the guest’s booking and click on Upfront Reviews.
2. Click Resend email.
Channels & (3rd party) Integration Integrations UpFront Reviews
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Why is my housekeeper not receiving alerts for owner bookings?
Updated onArticleIf an owner adds a booking they can select whether the housekeeper is required. If this option is not selected then the housekeeper will not be alerted of the booking.
Agency Agency Housekeepers
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How do I set up the Visit Scotland integration with SuperControl?
Updated onArticle1. Go to Integrations > Channel manager > Regional > Visit Scotland.
2. If you have separate listings on Visit Scotland you need to ensure each property has it's own VisitScotland ID. You will have a "MainID" added by default. Select this for your first property, then for each additional property click "Generate a new ID" so each property has a unique ID.
Channels & (3rd party) Integration Channels Visit Scotland