If your guest has paid by means other than credit or debit card, follow the instructions below to refund the refundable deposit to them.
- Go to the booking and select the Customer payment tab.
- You will see payments made by the guest.
Enter a description in the field Enter custom payment. Make sure that this description is clear and makes it clear why the money was returned when looking at the booking at any time in the future.
- Enter the date when you are refunding the money.
- If no payment method has been selected yet, select one from the drop-down menu.
You can also use the drop-down menu to change the payment method, id required.
- Enter the amount to be refunded.
- From the drop-menu select Refund. This will open a pop-up.
- Select the option I am actually refunding...
- Click Proceed.
- The pop-up will close and a yellow bar will show at the bottom of the custom payment.
Enter the amount you’re refunding and allocating against the refundable deposit e.g. if you took £100 and youa re returning the full amount, you would enter £100.
- Click Save.
The page will be refreshed and a new entry will be added.
The amount refunded will also be added in the Payment summary section on the right hand side of the booking.
Please remember:
You need to make sure to refund the money to the guest.