1. Go to your chosen booking and scroll to the bottom of the page where it says “Enter custom payment”.

2. In this box type your caption eg. “Returning refundable deposit” > select the date > select the method of returning the refundable deposit > enter the amount you are returning > select ”Refund” and select option 1:

3. Click Proceed. In the yellow section, enter the amount you’re refunding and allocating against the refundable deposit eg. If you took £500 and that is fully part of the refundable deposit, then enter £500

4. Click Save. This will now appear as a refund in your customer payments area: