If your guest has caused damage and you wish to keep part of their refundable deposit to cover costs you can do this.

1. Go to your chosen booking and scroll to the bottom of the page where it says “Enter custom payment”.

2. In this box type enter your caption eg. “Returning part of refundable deposit” > select the date > select the method of returning the refundable deposit > enter the amount you are returning > select ”Refund” and select option 1:

3. Click Proceed. In the yellow section, enter the amount you’re refunding and allocating against the refundable deposit eg. If you took £500 but only wish to refund £300, then enter this amount:

4. Click Save. This will now appear as a part refund in your customer payments area: