1. Against one of your card payments (the transaction you select must be higher or of the same value as the amount you want to refund). In this example we will select Sage Pay refund:

2. If refunding a part amount  enter the refundable deposit amount you wish to take in the “Allocate to refundable deposit…” box.

If you wish to refund an “Other” amount you can do this also, if not set this to zero:

3. Click Process refund then select option 1 > Proceed:

4. If successful you will receive a “SUCCESS” message and this will now appear as a refund in your customer payments area. If an error occurs, this will clearly be displayed to you as well.