The below is a check list to provide guidance when you are in the process of leaving SuperControl.
Channels
Make sure that all connections between SuperControl and any channel you are currently connected to are being taken out.
To disconnect your property from Airbnb follow the steps below.
Please note:
You do need to disconnect from both ends, SuperControl and Airbnb.
In order to disconnect the property from Airbnb in SuperControl, go to Intergrations > Channel manager > International > Airbnb.
To the right of the field showing the Listing ID are four icons. Click the one on the right hand side.
A pop-up will appear to give these to options (see below).
Select Disconnect listing.
Please note:
This will not disconnect the property straight away.
In the next dialog there is the option to either disconnect the property, but leave the listing on Airbnb, or delete the property from Airbnb.
Select to disconnect the listing.
PLEASE NOTE:
Once the listing (property) has been deleted from Airbnb it can NOT be restored!
Please make sure that you really want to get rid of the property once and for all on Airbnb before using this option and deleting the listing.
1. Log into Airbnb and click the photo/ icon in top right and go to “Account”.
2. Go to “Privacy & sharing”.
3. Click “Remove access” in the 'Connected Apps' Section
Please note:
You do need to disconnect from both ends, SuperControl and Booking.com.
- Go to Integrations > Channel manager > International > Booking.com
Please note:
If you do not see your property on the initial screen, you might need to click the Legacy Integration button to change to the rates & availability only (legacy) connection page.
- Search for the property you wish to disable.
On the right-hand side, click the heading of the Manage Visibility section, tick Disable property and untick Send rooms to sell.
- Scroll to the bottom of the page and click Save.
- You need to forward the changes to Booking.com to update the property at their end as well.
To do that, click Send all data to the right of the property.
- Search for the property you wish to disable.
- Click Configuration to the right of the property.
- On the page that opens, tick Disable property and untick Send rooms to sell.
- Scroll to the bottom of the page and click Save.
After the changes have been saved, you can close this page again. - To update the data on Booking.com, make sure you are on the channel manager page.
If you are not sure, if you are on the right page, simply go to Integrations > Channel manager > International > Booking.com.
In the section Send data, select the first date range and click Send. Repeat the same for the second
date range.
If you have updated several properties, you can also send the data for all your properties at once. Go to the bottom of the list of properties and click Send for both date ranges.
Please note:
If you have a lot of properties, 15-20+, it might take quite a while for all the data to be send and also for Booking.com to process all the received information.
Once the properties have been disabled you can sever the connection in the Booking.com extranet.
- Log into your Booking.com account.
- Go to the most right hand side icon in the top right hand corner of the screen.
- Select Connectivity provider from the drop down menu.
- Scroll down until you see the red Disconnect button.
If you not only want to disconnect the property, but also want to delete it from Booking.com altogether, please see this Booking.com article how to delete a room (property) directly in the extranet.
(Select the link 3. How to delete a room or unit from your property)
1. In SuperControl go to Integrations > Channel manager > International > Vrbo.
2. Untick the box in front of Activate Property.
Once the box is unticked, Vrbo is directly notified that you wish to disconnect the property.
Please inform us directly when you are connected to Expedia as we need to remove the sync.
Please also contact Expedia support direclty to inform them that they need to disconnect your property.
If you are connecting to any other channels, e.g. Cottages.com, PetPyjamas etc., please contact us and the channel, so that we can disconnect you
iCal connections
If you have any third party sites linked to SuperControl using iCal links, you need to remove the links in SuperContol as well as the third party.
Removing the link in SuperControl
1. Go to Integrations > Admin tools > iCal Feeds > Import.
2. Delete the link
Cross-Updating
If your SuperControl account is set up to cross-Update with another SuperControl account (i.e. a booking Agency, who markets your properties on your behalf as well), please let us know, so we can remove these links.
Calendar & review widget
You will need to remove the widgets used to show the SuperControl calendar and any reviews you have been receiving using UpFront Review on your website.
If the widgets are not removed, your guest will still see them, but they won't show any (accurate) data any longer once your SuperControl account has been archived.
Auto / scheduled emails
Please note:
Any auto emails (emails that have been already scheduled in your bookings to be sent) will need to be removed from all future bookings.
The system will not automatically remove scheduled emails when the account is closed.
1. Go to Emails/Letters > Automated emails/SMS.
2. In the drop down menu on the right hand side select Delete group > Go.
Click OK in the pop-up.
Download your database
Please note:
As part of closing your account, your data will be automatically deleted 60 days after your renewal date has passed. To ensure you retain any necessary information, we strongly encourage you to download your database.
1. Go to Admin > Maintenance > Download database.
Please see this help centre article for further information.
XCover Refund Protection
If you have XCover Refund Protection enabled on your account, you may have guests who have already chosen to add XCover to their booking and have paid you for this protection. In order to keep the cover active for these bookings it’s important that you remit payment for XCover invoices to ensure that you can retain your 20% commission.
Payment Processor
If you no longer require the services of your payment processor, please contact them directly to discuss the further steps.