Recent updates
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How do I set up the Cottages.com integration with SuperControl?
Updated onArticleThe Cottages.com integration is only suitable for owners with a specific commercial contract. Please check with the Awaze Owner Services Team to ensure that your contract is suitable before proceeding.
Channels & (3rd party) Integration Channels Cottages.com
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Why & How to connect with Coolstays
Updated onArticleSince 2013, Coolstays have made it their mission to seek out and feature properties with 'something different' about them.If that sound like you, read on.
Channels & (3rd party) Integration Channels CoolStays
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How do I set up the Hoseasons integration with SuperControl?
Updated onArticleThe Hoseasons integration is only suitable for owners with a specific commercial contract. Please check with your Awaze Account Manager to ensure that your contract is suitable before proceeding.
Channels & (3rd party) Integration Channels Hoseasons
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Navigating Compliance Requirements for Holiday Rentals
Updated onArticleNavigating compliance for holiday rentals can feel overwhelming with all the various assessments and requirements, but understanding and managing these obligations is vital. These legal requirements are designed to protect you, your guests, and your employees from avoidable harm and to ensure you are covered in case of any accidents. By staying compliant, you not only provide a safe and enjoyable experience for your guests but also safeguard your business from potential legal issues. Let’s break down some of the key compliance areas and how you can manage them effectively within SuperControl.
General Information All things Compliance, Regulation & Laws Business & Property Compliance
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Scotland - Licensing scheme > When do you need to apply for a licence?
Updated onArticleAll new hosts (property owners) need a licence before they can accept bookings and welcome guests.
General Information All things Compliance, Regulation & Laws Business & Property Compliance
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Scotland - Licensing scheme for holiday rental properties - overview
Updated onArticleFrom 1 October 2022, all short-term let accommodation needs a licence, unless specifically excluded. This will ensure there is a mandatory set of standards that apply to all short-term lets across Scotland.The new licence is a legal obligation, even if the hosts (owners) only occasionally e.g. let out a spare room or sub-let while on holiday.If you were an existing host before October 2022 and do not apply for a licence before October 2023, but continue to operate, you could get fines up to £2500, as well as being banned from applying for a license for a year. You would not be able to offer any properties to guests for booking during this year.For further information about the scheme, please see the official Scottish government website.
General Information All things Compliance, Regulation & Laws Business & Property Compliance
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What does my housekeeper see when they log in?
Updated onArticle1. Go to Admin > Housekeepers > Edit housekeepers. 2. Click Edit next to the housekeeper you want to check. 3. Click Impersonate. This will allow you to impersonate your housekeeper login to see what they will see.
Using SuperControl Housekeepers Working with Housekeepers
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Why is my Vrbo (HomeAway) listing not live?
Updated onArticleIf your listing is not live or updating on Vrbo (HomeAway) you can check whether any errors are causing this. To check go to Integrations > Channel manager > International > Vrbo (HomeAway) and click on Full integration > I have a valid company registration number. If there is an issue with any of your listings, you can check for errors here.An example would be:
Channels & (3rd party) Integration Channels Vrbo (HomeAway)
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General information
Updated onArticleLicensing laws for self-catering properties are becoming stricter. In some countries it's already a requirement for specific information to be shown on a property listing. Without it, the listing will potentially not be validated therefore cannot go live and become bookable.Every region/country will require different regulations and have different deadlines for this required information. As we know property compliance can be a huge admin headache for property owners and agencies, we are trying to ensure it is as easy and straightforward as possible to manage this.Channels, e.g. Booking.com, will require the information based on the address of the property in order for compliance to be verified. In the near future, if a property doesn't meet the criteria set by the channel, the channel will most likely remove the property from their site.Please see these articles for channel specific compliance articles:- Airbnb use this link to see the main compliance article- Booking.com use this link to see the main compliance article- Vrbo use this link to see the main compliance article
Using SuperControl Properties Compliance
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How can I release money held on an owner account, showing on their statement?
Updated onArticleIf you want to return any money to the owner you have currently held on their account, the first step is to add a payment to the owner using the funds held.Note: Make sure to tick the box Use funds held on account.
Agency Owners Owners - Statements, payment runs, expenses, etc.
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