Recent updates
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How to add/edit an email template?
Updated onArticleSending emails using pre-defined templates is a really useful way of saving time, whilst also retaining a personal touch in corresponding with guests.SuperControl allows you to use Tags to automatically include booking, guest and property-specific information.
Using SuperControl Guest Communication Creating email templates
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How to add a letter category
Updated onArticleIf you have a larger number of email templates, you wish to set-up, it can be easier to categorise them. This way they are easier to select when wanting to edit a template or when selecting a template in a booking.For example you could have a category called e.g. Reminders, Cancellations, For manual emails etc.Agencies could also create categories like Owners, Suppliers etc. To create a new category go to Emails/Letters > Add. In the row Category click onto the link Add / edit categories
Using SuperControl Guest Communication Creating email templates
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How do I set up a notification for Owners of a Cancelled Booking?
Updated onArticlePlease note:In order to schedule an email to be sent to owners when a booking has been cancelled, please first create an email template, and an email group, if required. Instructions how to create an email template Information on using tags when creating an email template
Using SuperControl Guest Communication Scheduling auto emails
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How to copy custom start dates
Updated onArticleIf you have set up custom start dates for a property, you can copy them to other properties. Go to Properties > Edit > to the right of the property you want to set up the custom start date for select Price planner > Go. Add the custom start days as required by clicking into the boxes for the dates in the Start days row. Confirm the pop-up with OK.
Using SuperControl Price Planner Prices
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How to connect to Coolstays
Updated onArticleTo sign up with CoolStays, email [email protected] or visit their website. The CoolStays Tech team will help you with your integration. They simply require your SuperControl Account ID and the Property reference for each property you wish to list. The first thing you need to do is click the green button on the Coolstays Integration page here . Or go to Integrations > Channel manager > International > Coolstays.
Channels & (3rd party) Integration Channels CoolStays
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Why & How to connect with Coolstays
Updated onArticleSince 2013, Coolstays have made it their mission to seek out and feature properties with 'something different' about them.If that sound like you, read on.
Channels & (3rd party) Integration Channels CoolStays
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Importing existing bookings
Updated onArticleIt is not possible to import existing bookings from Atraveo.You will need to add them manually.
Channels & (3rd party) Integration Channels Atraveo
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Navigating Compliance Requirements for Holiday Rentals
Updated onArticleNavigating compliance for holiday rentals can feel overwhelming with all the various assessments and requirements, but understanding and managing these obligations is vital. These legal requirements are designed to protect you, your guests, and your employees from avoidable harm and to ensure you are covered in case of any accidents. By staying compliant, you not only provide a safe and enjoyable experience for your guests but also safeguard your business from potential legal issues. Let’s break down some of the key compliance areas and how you can manage them effectively within SuperControl.
Channels & (3rd party) Integration Integrations YourCompliance
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How to enable custom payments
Updated onArticleIt is possible to allow interim payments on a booking-by-booking basis.Without allowing the guest to pay an amount chosen by the guest, they (the guest) will only be able the amount due at any one point.
Bookings Managing Bookings Making a Payment in a Booking
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About YourCompliance and How to Get Started
Updated onArticleYourCompliance.com (part of PropertyCare.com) is a dedicated end-to-end compliance platform designed exclusively for UK holiday rental property managers and owners. Developed by the PropertyCare.com team, YourCompliance revolutionises how you handle the ever-changing regulatory requirements, making it easier than ever to ensure your properties meet all necessary standards. It's an all-in-one hub, customisable to your compliance needs. It offers secure storage and a full audit trail of holiday rental compliance tasks, putting your operations on autopilot.
General Information Compliance Compliance
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