Guests who don’t take out refund protection at the time of booking can change their mind up until the date the balance is due.
- You can either add the cover to the booking for them:
1. Navigate to the booking and click Edit.
2. Tick Add Refund Protection and then click Save. The amount shown will be added to the booking, and the amount will be added to the balance the guest needs to pay.
However, if you don't see this option it is because the booking has to be of a certain criteria:
1. Cannot be added to bookings more than 24 months in the future
2. Cannot be added if number of adults is 0
3. Cannot be added if Total rent = £0
4.Is only available on up to £2500 per person e.g. you would not be able to add Booking Protect if you had a booking for two that exceeded £3000.
5. Cannot be added to bookings without an e-mail address.
6. Cannot be added to bookings with no outstanding balance, i.e. if the booking has been paid in full.
Alternatively, the guest can add XCover themselves by visiting the payment pages link.